Who are we? As the world’s largest provider of language and technology solutions, TransPerfect is committed to deliver high quality localization solutions for our clients across various industries. TransPerfect Korea is looking for a as an Account Manager/Client Services Associate to join our dynamic and innovative team. As a Client Services Associate, you’ll be an essential link between our clients and internal production team, working to ensure client satisfaction in all facets of our services.
Your responsibilities include…
Project Initiation & Monitoring
- Respond to client requests for new project initiatives through our centralized technology
- Understand and abide by individual project instructions and effectively communicate to the production team
- Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Client Engagement
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
- Set, manage and fulfill client expectations
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
Project Troubleshooting
- Investigate client complaints where applicable and discuss issues with clients and production staff and creatively problem solve to alleviate issues
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
We’re looking for candidates who have…
- A Bachelor’s degree or higher qualifications
- Excellent written and verbal English & Korean communication skills
- Exceptional problem solving and analytical skills
- 1-2 years’ of customer service and/or project management experience
- Strong organizational, problem-solving, and analytics skills.
- Working knowledge of MS Office (add tech systems here)
- Ability to prioritize and schedule tasks and work in a team environment.
- Must be willing to learn new things, be open to challenges and thrive on success