Localization Academy

Account Manager

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TransPerfect 是全球语言服务和技术行业中的头部企业,是一家已有30年历史的大型美资集团。TransPerfect远非 ”仅仅是一家翻译机构“,我们致力于帮助我们的客户提供全方位的本地化解决方案。

我们面向有出海需求或本地化需求的客户,提供多种业务支持服务,如自研SAAS系统GlobalLink、翻译、多元文化和数字营销、搜索引擎优化和网站全球化、多媒体本地化、游戏本地化、电子学习和培训,生命科学&医药领域本地化服务、以及法律支持服务等。目前在全球已有超过100家分公司,大多数客户是全球性企业以及500强公司等中大型企业。

职位名称:客户经理

薪资:12-15K/month, 特别优秀者根据面试情况后续面议。

经验要求:1-2年客户管理经验,可考虑优秀应届毕业生。

我们目前正在寻找一名客户经理加入我们的上海团队。成功的候选人将负责管理现有客户项目,包括项目跟进、协调、报价和交付等工作。理想的候选人应具备耐心、注重细节、对工作负责并具有积极的问题解决态度,同时也应该善于与客户沟通。我们提供具有竞争力的福利和吸引力的激励措施,包括国内外出差机会以及在行业大规模的本地化公司平台上发展的晋升通道。

–该岗位需要以英语作为工作语言,日常与国际团队沟通合作,后续将有全英面试

职责:

* 管理现有客户项目,包括跟进、协调内部资源、报价和交付等工作。

* 建立与客户的紧密关系,并代表TransPerfect作为主要客户商务联系人。

* 与内部运营团队合作,确保项目按时成功交付。

* 提供优质客户服务,确保客户满意度。

* 积极寻求现有客户新的需求并发展新的客户关系。

要求:

* 商务管理、市场营销或相关领域的学士学位。

* 1-2年B2B销售或客户管理经验(优异的应届毕业生亦可考虑)。

* 热爱沟通和人际交往。

* 较强的问题解决能力和独立工作的能力。

Position Summary: The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in. Our sales professionals are solution explorers, working to identify prospective client solutions while maintaining positive relationships with existing clients — all while having fun!

If this sounds like you, we would love to hear from you! We have over 100 offices worldwide but this particular opportunity is based in our Shanghai office. We offer career development and a fast growth path, full training around our services, and a young and vibrant working environment.

Who are we? TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video content localization, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

Job Description:

  • Establish and maintain excellent relationships with clients, sales staff and production colleagues worldwide.
  • Respond to client requests for new project initiatives. Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates.
  • Assess the competitive landscape, develop project proposals, negotiate budgets and schedules with the client.
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
  • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.
  • Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
  • Creatively problem solve to improve current new business development strategy
  • Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
  • Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
  • Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
  • Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
  • Perform other special projects or duties when required

Required Skills & Experience:

  • Excellent written and verbal English and Chinese communication skills
  • 1-2 years’ working experience in client facing or sales environment
  • Minimum Bachelor’s degree or equivalent
  • Excellent problem solving and analytical skills
  • Strong interpersonal skills
  • Effective time management