About Us:
At TransPioneers, we are working with high-profile clients from both public & private sectors across the MENA region with focus on consulting & professional services industry. We pride ourselves on delivering exceptional service to our clients. We are seeking a dynamic and skilled Account Manager to join our team and help foster lasting relationships with our clients, while driving growth and success.
Position Overview:
As an Account Manager, you will be the primary point of contact for our clients, ensuring their needs are met and expectations are exceeded. You will leverage your communication skills and strategic mindset to manage accounts effectively and foster positive relationships.
Key Responsibilities:
- Build and maintain strong client relationships, acting as a trusted advisor.
- Maintain and foster longstanding relationships with our existing clients, ensuring their satisfaction.
- Communicate professionally and effectively in both English and Arabic (written & verbal) with our client and align with our internal production team to ensure all translation projects are managed efficiently to meet client expectations.
- Organize and prioritize tasks to meet client deadlines and expectations.
- Negotiate and align on agreements to secure beneficial terms for both clients and the company.
- Work closely with the Project Management team to ensure all translation projects are on track to be delivered on time.
- Utilize analytical and financial skills to assess account performance and identify opportunities for growth.
- Address client feedback and resolve any issues or conflicts promptly and effectively.
- Apply creativity and strategic thinking to enhance service offerings.
- Provide insights based on client interactions to improve processes and services.
- Fully understand the company´s capabilities and services and needs to effectively communicate these accordingly to the client.
- Schedule/attend client meetings and share meeting minutes with relevant stakeholders.
- Create and participate in creating the relevant business reports.
Job Requirements:
- Exceptional communication skills in both English and Arabic (written & verbal).
- Strong organizational and prioritization skills to manage multiple accounts.
- Proven negotiation skills with a track record of successful outcomes.
- Excellent client relationship and customer service skills.
- Background in translation and localization preferred.
- Strong analytical and financial acumen.
- Effective problem-solving and conflict resolution abilities.
- Flexibility to adapt to the company’s changing work models and client needs.
Why Join Us?
- Opportunity to work with a talented and diverse team.
- A supportive and collaborative work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
If you are a motivated individual with a passion for client success and meet the qualifications listed above, we would love to hear from you!
How to Apply:
Please submit your resume and a cover letter outlining your relevant experience to careers@transpioneers.com
We look forward to welcoming you to our team!