Localization Academy

Account Manager

⚠️ This job was posted more than 2 weeks ago and may no longer be active

All-in Global is the industry-leading provider for the iGaming industry, with translation and content writing as our flagship services. We are the number one choice for companies looking to boost their content outreach in over 85 languages, and we aim to remain at the top of the tree.

At All-in Global, client relationships are our top priority. We are currently seeking a dedicated and personable Account Manager to maintain client accounts and forge stronger relationships to upsell and cross-sell our services ultimately. The ideal candidate will have a passion for localisation and a drive to provide exceptional customer service. Apply today and help us build meaningful, long-lasting relationships that drive our business forward.

The role is very hands-on and suits someone who enjoys being at the front of the business and understands localisation in the context of the iGaming industry. You will be responsible for client relationship management with existing accounts and will work closely with other departments to keep our sales proposition relevant and competitive. This role will involve frequent client monitoring and interaction, and therefore previous experience in B2B client relationship management will be essential.

Are you a determined and goal-oriented individual with previous experience in B2B account management? Do you have prior exposure to the iGaming industry? Then carry on reading below to understand what type of candidate we are looking for and what’s in it for you!

Main responsibilities:

  • Serve as the main point of contact between our clients and Project Management team;
  • Build and strengthen client relationships to achieve long-term partnerships and referrals;
  • Take a proactive role in learning about our client’s industry, business needs, and company culture;
  • Maintain accurate client records by regularly following up with your accounts;
  • Work with the Sales and Marketing teams to develop compelling proposals;
  • Develop a thorough understanding of our service offerings to better upsell and cross-sell;
  • Meet regularly with other team members to discuss progress and find new ways to improve our service proposition;
  • Generate client progress reports for the Sales department;
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly. Educate the Project Management team to do the same;
  • Travel abroad to attend industry events as and when required.

Preferred background:

  • Previous experience in B2B client relationship management;
  • Previous experience working and networking in the iGaming industry is a strong advantage;
  • Fluent in business English;
  • Go-getter and self-starter, but also a team player;
  • Strong interpersonal and numerical skills;
  • Exposure to the localisation industry is a strong advantage.

Meet All-in Global

As the pioneers in Language Solutions for the iGaming industry, we continue to serve many of the largest iGaming companies worldwide. Our ISO-certified processes, coupled with state-of-the-art neural machine-translation engines, file integration systems, and our passionate and talented team, have earned us a few industry awards along the way. Over the years, we expanded our services to the sports betting, esports, and FinTech sectors, with exciting possibilities on the horizon.

At All-in Global, we believe in treating people with respect and integrity while having a good time. We take pride in our dedicated and collaborative team; we wouldn’t be where we are without them. For more information about All-in Global, please visit our social media: https://all-in.global/about/, https://www.linkedin.com/company/, and https://www.facebook.com/allindotglobal/.

Start date: Immediate.

Location: Boavista, Porto (Carolina Michaelis metro station). Remote work may be considered for the right candidate.

Benefits:

  • Competitive salary package;
  • Flexible working hours (standard hours are 9-5, Mon-Fri);
  • 27 days of annual leave;
  • Private health insurance;
  • Work-from-home/anywhere options;
  • Access to Coverflex;
  • Career growth and learning & development opportunities;
  • The chance to kick-start your network in the rapidly growing iGaming industry.

Reporting to: Dean Rayson, Head of Sales.

We are an equal opportunity employer dedicated to non‐discrimination in employment on any basis, including race, colour, age, religion, sex, nationality, disability, or marital status.