Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,400 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com
Full-Time, Fixed Term Contract (12 months)
Location: Madrid, Spain
Position Summary
The Account Manager serves as the primary liaison between content partners and internal teams, ensuring seamless project execution, timely deliveries, and customer satisfaction. This role involves managing localization and fulfillment projects, handling administrative and financial tasks, and identifying opportunities for process improvement and business growth.
Role And Responsibilities
Project Coordination & Account Management:
- Manage Fulfillment and Subtitling projects, ensuring smooth execution from development to delivery.
- Act as the primary point of contact between clients and internal departments.
- Ensure effective communication and agility to meet client expectations and deadlines.
- Monitor project progress, ensuring completion on schedule and within budget.
- Identify potential issues and proactively implement solutions to improve workflows.
- Oversee compliance with all client specifications and quality standards.
- Collaborate with QC teams to report and resolve content issues.
- Work closely with international teams to facilitate global distribution and sales.
- Support internal screenings, special events, and content deliveries for partners.
Administrative & Financial Tasks:
- Maintain project records in the management platform, including costs and billing details.
- Oversee monthly invoicing and payment tracking for clients.
- Handle client onboarding, including proforma creation and documentation.
- Process credit memo requests and vendor payments.
- Maintain daily trackers for workflow monitoring.
- Manage SAP orders, supplier costs, and invoice reception.
Business Development & Client Relations:
- Prepare and manage client budgets and pricing strategies.
- Conduct monthly follow-ups to identify upcoming projects and client needs.
- Assist in client acquisition by expanding project scopes across Fulfillment and Access services.
- Negotiate with vendors to optimize project costs and profitability.
- Identify and source new suppliers to improve service offerings.
Technical & Operational Support:
- Handle material downloads, transcoding, and supplier scheduling.
- Ensure smooth content delivery and adherence to technical specifications.
Key Requirements
The ideal candidate will have a background in audiovisual, film production, fulfillment, or post-production as well as:
- Experience with Fulfillment, Subtitling, or Localization processes is a plus.
- Strong project management, organizational, and multitasking skills.
- Ability to work under pressure, meet tight deadlines, and prioritize workload.
- Excellent communication and interpersonal skills for effective client relations.
- Proficiency in Microsoft Office Suite, SAP, and Aspera.
- Business proficiency in English is required.
Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.