General Description
AI Program Manager
We are seeking an experienced AI Program Manager to join our client’s team. This role is ideal for a subject matter expert (SME) in Machine Translation (MT) and AI innovation, with a strong background in localization. The AI Program Manager will oversee MT & AI solutions, manage client relationships, and support internal production teams through troubleshooting, process optimization, and training.
Responsibilities
- Project Coordination: Scope, schedule, and budget MT suitability evaluations by coordinating cross-functional teams, ensuring seamless hand-offs, and tracking financials.
- MT Suitability Analysis: Critically analyze MT suitability results across systems and languages.
- Training & Documentation: Provide training to linguists and engineers, prepare necessary documentation, and ensure it is consistently updated.
- Cost Management: Track MT program costs and client savings, including provider costs and post-editing savings.
- Reporting: Create detailed program reports, presenting findings and insights at quarterly business reviews (QBRs).
- Sales Support: Act as a Subject Matter Expert (SME) for pre-sales activities, offering insights on MT and proprietary AI solutions, and defining strategic roadmaps for clients.
- Industry Engagement: Stay informed about AI and localization trends, contribute to internal discussions, collaborate with industry organizations, and test new tools when needed.
- Strategy Development: Build long-term MT/AI strategies with business owners and managers, focusing on commercial and operational efficiency.
- Commercial Analysis: Analyze MT program performance metrics, including margin, volumes, rates, and discounts.
Requirements
- Minimum of 5 years’ experience in project management, language quality, talent management, or as a language lead.
- Proven track record overseeing multi-language programs for recognized brands, with strong commercial and independent working skills.
- Hands-on experience in localization, including CAT tools, translation processes, and working with translation agencies.
- Proficiency with localization software (CAT tools, TMS).
- Strong understanding of linguistics and translation.
- Familiarity with Excel Power Pivots, Macros, and automation is a plus.
- Experience managing global teams and engaging with linguists.
- Excellent team-building and communication skills.
- Self-motivated, adaptable, and skilled in time management.
- Strategic and commercial mindset with risk awareness.
Education
- Master’s Degree in Localization, Languages, or a related field preferred.
- Bachelor’s Degree with relevant industry experience is acceptable.
Benefits
- National public holidays.
- 3 weeks of vacation per year.
- Work laptop provided.