Localization Academy

API Tech Writer

❗ This job was posted more than 2 weeks ago and may no longer be active

We are looking for an API Tech Writer to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it’s very popular and it’s incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position.

As an API Tech Writer, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more.

This position is Work from home, you must reside in south Florida

About The Role

• Create and maintain high-quality API documentation, including reference guides, developer guides, and tutorials

• Translate API documentation from English to Chinese

• Ensure that API documentation adheres to the company’s style guidelines, is user-friendly, and follows industry best practices

• Work closely with product managers and engineers to understand the API’s functionality, use cases, and target audience

• Keep the API documentation up to date with the latest API releases, changes, and improvements

• Develop and maintain code samples and use cases that demonstrate the proper integration and usage of APIs

• Actively engage with stakeholders to gather feedback on API documentation and incorporate improvements based on user needs

• Resolve content issues or gaps in technical documentation, ensuring completeness

• Manage video projects from concept to completion, including storyboarding and editing

• Send localization requests and ensure they come within ETAs

• Support the Product Education team across any projects that may arise

Your Experience & Skills

• Bachelor’s degree in English, Technical Writing, Computer Science, or related field, or equivalent experience • Strong verbal, writing and editing skills in English with keen attention to detail

• Proficiency in writing clear, concise, and well-structured documentation

• Strong English-Chinese translation skills

• Ability to organize and create multimedia content to explain use cases and process flows

• Ability to work comfortably across Google Suite (Docs, Sheets, Slides)

• Strong understanding of APIs

• Ability to work independently and manage multiple projects simultaneously in a fast-paced environment

• Great communication skills and ability to work well with others

• Project management skills

• High levels of accountability and ownership

Bonus skills:

• Experience writing technical software documentation such as user manuals, technical specifications, release notes, and API documentation

• Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen)

• Experience with video creation software and digital adoption platforms

• Experience with planning, executing, hosting, and moderating webinars from start to finish, ensuring smooth execution and high-quality delivery

What’s in it for you?

· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

· Endless career opportunities and clear paths for career development

· A competitive salary

· Inclusive perks and benefits

· Benefits package (Medical, Vision, Dental)

Call us Home:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home.

Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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