Localization Academy

Associate Account Manager

⚠️ This job was posted more than 2 weeks ago and may no longer be active

About Translated

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.

Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).

By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.

Job opportunity: Internship Associate Account Manager.

As Associate Account Manager you will be responsable for supporting the Account Management work with a variety of strategic tasks, aimed to improve the internal processes to offer a better and more efficient service to our clients.


  • You are eager to learn how the Account Management team in the translation industry works.
  • You are detail-oriented and precise. You understand the importance of focusing on details to handle daily tasks and create ideas for correcting issues.
  • You are a positive and proactive person. You are able to turn problems into opportunities, and failures into lessons learnt.
  • You are a voracious listener. You have your own opinions, but love hearing other people’s perspectives and enjoy having your views challenged.
  • You are a patient and goal-oriented person, who understands that big achievements are made out of small efforts and teamwork.

If this is who you are, we definitely want to meet you!

Your responsibilities will include

  • Checking the incoming requests, making sure every new request is taken care of by the most appropriate team;
  • Attend to private clients’ requests, understanding their needs and creating tailored offers
  • Taking care of clients’ requests by phone or finding the most appropriate colleague/department to do so
  • Supporting the AM team with specific, strategic plans of process improvements, working closely with the Senior members of the team and the IT department
  • Have regular meetings with your team to share challenges, solutions or success stories
  • Have the possibility to schedule a one-to-one meeting with Senior member of the AM team to discuss specific challenges and collect useful insights
  • Work in team to organize your daily tasks based on your shared team goals and priorities
  • Have the possibility to monitor your progress at any time and collect feedback from your tutor and from more experienced colleagues

Technical skills

  • Required fluency in Italian (native) and English, a third language is a plus.
  • Required excellent computer and Internet skills.
  • Preferred University studies in translation.
  • Preferred knowledge of CAT tools.


Translated is hosted at Pi Campus, a working environment immersed in nature where 7 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Benefits and Perks

  • Gym
  • Swimming Pool
  • Kickboxing, TRX, and Pilates classes
  • Table Tennis and Football table
  • Kitchen and snacks
  • Bonuses and incentives for those who quit smoking, ride a bicycle to work, or adopt a child.

Learn more about our company: https://translated.com/work-at-translated-onboarding

Diversity statement

At Translated, we proudly embrace and celebrate each individual’s unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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