Localization Academy

Associate Application Specialist

 

 

About RWS Language Services Division

 

Recognized as the world’s largest Language Service Provider – helps customers to create, translate, and deliver content across 250+ languages. Our global team of linguists, project managers, subject matter experts and localization professionals work closely with customers to ensure their communications and multilingual content is compelling, accurate and consistent.

About the Role

This is a hands-on position that requires an excellent communicator with a solid ability to work as a team. The successful candidate will be responsible for supporting a large number of users in a fast paced environment, initially responding to support tickets and undertaking an immediate effort in order to restore a failed service or perform basic level system configuration. Through tasks and projects the candidate will develop product knowledge and skills as well as ensure customer satisfaction.

The ideal candidate will be highly motivated and will preferably have experience in a similar role.

 

Key Responsibilities

 

  • Under the supervision of more senior members of the team perform basic configuration task such as granting users access to the system, modify the existing Translation system workflow
  • Assist more senior Application Specialists with tasks such as initial investigation of technical issues, gathering new requirements for existing implementations as well as testing
  • Ability to prioritize tasks based on the overall impact of the system failures or complexity of the new requirements for the end user.
  • Follow the existing processes and accounts documentation by routing tickets to appropriate Account Leads for example.
  • Answer user questions about the system
  • Provide regular updates to users about their requests through excellent verbal and written communication
  • Provide an initial response to support tickets raised by the users
  • Pro-actively resolve common technical issues and system failures (tasks in Translation Workflow Automation systems that have fallen in ‘error’ stages which require corrective action).

 

Skills & Experience

 

  • Acute attention to details
  • Ability to follow departmental and project specific processes
  • Collaborative style
  • The will to extend your technical knowledge
  • Proven methodical problem solving skills
  • Keen interest for technology
  • Basic hardware and networking knowledge
  • Basic Knowledge of Microsoft Windows Operating Systems
  • Basic Knowledge of Microsoft Office
  • Incident Management Portal experience (Salesforce, BMC, etc…)
  • Basic knowledge of encoding and Windows file system
  • SQL Knowledge
  • HTML and XML  fundamentals
  • Previous CAT Tool experience
  • Knowledge of localisation processes
  • Scripting, Macros or programming skills (C,.Net Framework)
  • You like a challenging but rewarding fast-paced environment
  • You love working with some of the top global brands
  • You love finding solutions to complex problems
  • You are willing to develop your technical skills