Localization Academy

Associate Application Specialist

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This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Purpose

About RWS Language Services Division

Recognized as the world’s largest Language Service Provider – helps customers to create, translate, and deliver content across 250+ languages. Our global team of linguists, project managers, subject matter experts and localization professionals work closely with customers to ensure their communications and multilingual content is compelling, accurate and consistent.

About The Role

This is a hands-on position that requires an excellent communicator with a solid ability to work as a team. The successful candidate will be responsible for supporting a large number of users in a fast paced environment, initially responding to support tickets and undertaking an immediate effort in order to restore a failed service or perform basic level system configuration. Through tasks and projects the candidate will develop product knowledge and skills as well as ensure customer satisfaction.

The ideal candidate will be highly motivated and will preferably have experience in a similar role.

Job Overview

Key Responsibilities

  • Under the supervision of more senior members of the team perform basic configuration task such as granting users access to the system, modify the existing Translation system workflow
  • Assist more senior Application Specialists with tasks such as initial investigation of technical issues, gathering new requirements for existing implementations as well as testing
  • Ability to prioritize tasks based on the overall impact of the system failures or complexity of the new requirements for the end user.
  • Follow the existing processes and accounts documentation by routing tickets to appropriate Account Leads for example.
  • Answer user questions about the system
  • Provide regular updates to users about their requests through excellent verbal and written communication
  • Provide an initial response to support tickets raised by the users
  • Pro-actively resolve common technical issues and system failures (tasks in Translation Workflow Automation systems that have fallen in ‘error’ stages which require corrective action).

Skills & Experience

  • Acute attention to details
  • Ability to follow departmental and project specific processes
  • Collaborative style
  • The will to extend your technical knowledge
  • Proven methodical problem solving skills
  • Keen interest for technology
  • Basic hardware and networking knowledge
  • Basic Knowledge of Microsoft Windows Operating Systems
  • Basic Knowledge of Microsoft Office
  • Incident Management Portal experience (Salesforce, BMC, etc…)
  • Basic knowledge of encoding and Windows file system
  • SQL Knowledge
  • HTML and XML fundamentals
  • Previous CAT Tool experience
  • Knowledge of localisation processes
  • Scripting, Macros or programming skills (C,.Net Framework)
  • You like a challenging but rewarding fast-paced environment
  • You love working with some of the top global brands
  • You love finding solutions to complex problems
  • You are willing to develop your technical skills

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.  

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS  

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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