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Associate Project Manager
Job LocationsRO-Cluj-Napoca | RO-RemotePosted Date4 days ago(04/11/2024 03:21)Job ID2024-4075# of Openings1CategoryProject ManagementBanding2
Job Purpose
The Associate Project Manager is a key member of a project team, working closely with various departments. You are responsible for completing standard quotes and projects while managing the work of one or more customer accounts to ensure customer satisfaction, establish deliverables on time, and help identify and increase account potential. The role will be to communicate with customers on day-to-day issues such as clarifying work to be completed, updating project status and providing delivery schedules.
About Regulated Industries
RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).
Job Overview
Key Responsibilities
- Manage client requirements, needs, concerns, production risks and requests
- Provide status reports on projects and serve as a primary point of contact to client on assigned projects
- Lead presentations educating clients about project steps, timelines, and deliverables
- Ensure client satisfaction by proactively seeking and offering solutions
- Ensure strict adherence to deadlines, budgets, and the completion of high-quality deliverables
- Understands and adheres to company Quality Management System
- Lead the creation of workflows and project instructions for internal teams
- Perform administrative duties which include project closures and folder structure maintenance
- Mentors junior staff as needed
Skills & Experience
- Written and spoken English at advanced level
- Degree in Business, English, Foreign Language, Applied Science, or another related field
- At least 1 year of hands-on experience coordinating projects within the localization/translation industry
- Experience with Trados or other translation management tools
- Ability to provide leadership for employees and provide appropriate guidance when needed
- Ability to resolve customer service and production issues in a professional and efficient manner
- Quality focus and detail oriented
- Multi-tasking and ability to work under time pressure
Life at RWS
At RWS, we’re here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.
For further information, please visit: RWS
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
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