Location:e
Czechia, Brno – hybrid settings
Poland – remote settings
RWS
RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.
Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.
We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com
Job Purpose
You work closely with the team leader and collaborate with various departments. You coordinate the creation of error-free, linguistically validated translations through a reiterative process of harmonization, back translation, expert review, in-country review, and cognitive debriefing. The role communicates with clients and vendors related to day-to-day items such as clarification of work to be performed, project status updates, and providing timelines for delivery.
About Regulated Industries
RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).
Key Responsibilities
- Manage client requirements, needs, concerns, production risks and requests
- Provide status reports on projects and serve as a primary point of contact to client on assigned projects
- Lead presentations educating clients about project steps, timelines, and deliverables
- Ensure client satisfaction by proactively seeking and offering solutions
- Ensure strict adherence to deadlines, budgets, and the completion of high-quality deliverables
- Understands and adheres to company Quality Management System
- Lead the creation of workflows and project instructions for internal teams
- Perform administrative duties which include project closures and folder structure maintenance
Skills & Experience
- Written and spoken English at advanced level
- Degree in Business, English, Foreign Language, Applied Science, or another related field
- Ability to provide leadership for employees and provide appropriate guidance when needed
- Ability to resolve customer service and production issues in a professional and efficient manner
- Quality focus and detail oriented
- Knowledge of Microsoft Word, Excel, PowerPoint
- Multi-tasking and ability to work under time pressure
- Nice to have: localization experience, CAT tools
Life at RWS – If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
Recruitment Agencies: RWS Group PLC does not accept agency resumes.Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.