Under the direct supervision of a Program Manager (including Associate or Senior level) the Associate Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LxD) teams, Technical Services, and Quality Assurance. The Associate Project Manager is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the account’s potential based on predefined objectives. As assigned by the supervisor, the role will be to communicate with clients on day-to-day items such as clarification of work to be performed, update project status, and provide timelines for delivery.
The Associate Project Manager will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. They may coordinate with the Project Manager/Senior Project Manager to assist junior level team members with the completion of special projects.
Key Responsibilities
- Ability to provide appropriate guidance to junior employees when needed.
- Ability to communicate effectively through changes in procedures, clients’ requirements, and other production processing issues.
- Strong organizational skills in a fast-paced, deadline-driven environment
- Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
- Fluent communication skills of written and verbal English.
- Ability to report work orally and in writing as required.
- Ability to understand, apply and use personal computers and software applications.
- A team player who can collaborate effectively with a diverse group of individuals.
- Ability to establish and maintain cooperative working relationships.
- Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with supervision.
- Ability to maintain confidentiality of information regarding company financial and other information.
- Ability to resolve customer service and production issues in a professional and efficient manner.
- Quality focus and detail-oriented.
Skills & Experience
- Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
- One to three years of hands-on experience coordinating projects within the localization or translation industry.
- Demonstrated successful customer service/account management experience, generally a minimum of one year.
- Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
- Demonstrated successful mentoring experience preferred.
- Verbal and written fluency in at least one foreign language a plus.