Under the direct supervision of a Program Manager (including Associate or Senior level) the Associate Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LxD) teams, Technical Services, and Quality Assurance. The Associate Project Manager is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the account’s potential based on predefined objectives. As assigned by the supervisor, the role will be to communicate with clients on day-to-day items such as clarification of work to be performed, update project status, and provide timelines for delivery.
The Associate Project Manager will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. They may coordinate with the Project Manager/Senior Project Manager to assist junior level team members with the completion of special projects.
Key Responsibilities
- Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
- Engages in quotation preparation.
- Launches and coordinates standard projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
- Performs administrative duties which include project closures, Translation Memory updates and folder structure maintenance.
- Produces reports and develops internal post-mortems to help improve processes and reduce risk.
- Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
- Follows up on purchase orders, approves invoices and escalates payment issues where necessary.
- Assists in or leads the creation of custom workflows and project instructions.
- Approves Project Plans (including vendor purchase orders) for specified accounts prior to project launch.
- Collaborates with cross-functional teams on CAPAs.
- Participates in periodic review of projects with senior production team members to ensure quality and consistency.
- Collaborates with the team with regards to client requirements, needs and requests such as asset management, reporting and meetings.
- Acts as a backup client contact when team members are absent.
- Contributes to presentations educating clients about specific projects, project types or about RWS Regulated Industries in general.
- Participates in the client post-mortem process.
- Supports client relationship and provides regular status reports on projects.
- Maintains positive client perceptions.
- Ensures client satisfaction by proactively seeking and offering solutions.
- Addresses day-to-day client queries and concerns with guidance from immediate supervisor. Escalates client issues related to more complex or general account items to immediate supervisor.
- Responds to client requests promptly.
Skills & Experience
- Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
- One to three years of hands-on experience coordinating projects within the localization or translation industry.
- Demonstrated successful customer service/account management experience, generally a minimum of one year.
- Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
- Demonstrated successful mentoring experience preferred.
- Verbal and written fluency in at least one foreign language is a plus.