Localization Academy

Client Services Team Project Manager

Company Description 

Providingbespokelocalization services

Bespoke Lab was founded in January 2021 by a seasoned team of localization experts who are passionate about providing exceptional localization services to our clients. Through our expert knowledge and experience, we can support our clients in bringing their content to global and local platforms. Our vision is to provide a fully customized experience with expert knowledge and understanding of the local market to attain the best experience for our clients and our viewers

Position Description 

As a project manager in the Client Services Team, you will be responsible for providing clients with outstanding customer service as well as managing projects from end to end. You will liaise with internal and external stakeholders in order to provide quality deliverables to the client. 

Responsibilities

Build and maintain strong and positive relationships with clients by understanding client needs and exceeding their expectations.

ㆍBe the main point of contact and escalation point for clients 

ㆍCoordinate closely with clients and content partners to successfully launch titles 

ㆍEnsure accurate implementation of specified client requirements for all media platforms.

ㆍOversee and manage overall localization processes and proactively identify solutions for project-related issues.  

ㆍMonitor for growth opportunities through periodic consultations with clients, keeping close track of quarterly/yearly sales revenue and forecasts. 

ㆍLiaise with departments across the organization to improve production efficiency and ensure to meet client expectations and delivery timelines. 

ㆍEnsure delivery requirements are accomplished within the agreed timeline.

ㆍAnalyze sales revenue as well as profitability and provide reports as required

ㆍOther duties as assigned. 

Qualifications 

ㆍMinimum 1-year experience in project management for localization

ㆍExcellent written, and verbal communication skills in English and Korean.

ㆍPossess strong project management skills and the ability to multi-task in a fast-paced environment 

  • ㆍAbility to cope under pressure and to work within tight deadlines