Content Creation Program Manager (French)
- 11 months contract
- Location: Dublin, city centre – hybrid.
We are seeking a native French speaking Associate Program Manager to lead various digital adoption initiatives with the goal of increasing product usage throughout our customer base. The Associate Program Manager will think strategically and drive adoption with our customers through email campaigns, in particular our GenAI-driven campaigns, with potential to also support new in-product communication enhancements.
The successful candidate must incorporate project management skills to identify content opportunities in the customer experience and suggest improvements, as well as measure the results and effectiveness of campaigns and other forms of proactive outreach to generate better customer outcomes. The successful candidate will also be analytical and skilled in storytelling, simplifying business concepts into engaging customer experiences and empowering customers to self-serve.
Responsibilities
- Provide content creation and review support for customer communications developed by generative artificial intelligence models (GenAI), focusing on the user details and context, and fixing inaccuracies to respect the overall theme and intent of the messaging.
- Ensure style guides and language syntax is met in all customer campaigns by resolving inconsistencies and errors in grammar, spelling, punctuation, and email design.
- Collaborate cross-functionally to source and validate all communication components such as resources, links, videos, and email copy to improve customer digital experience.
- Follow established workflows to consistently track and report inaccuracies and results to technical and cross-functional teams and support testing sprints for GenAI campaigns.
- Create new or translate existing content for both English and French customer-facing resources.
- Collaborate on the development and implementation of digital adoption journeys, including both email campaigns and future in-product efforts.
- Assist global Digital Program Managers with strategy and execution around adoption journeys for different customer segments.
Basic Qualifications
- Experience in writing, editing and proofreading user content.
- Native or Fluent in English and French.
- Bachelor degree in Journalism, Marketing, PR, Translation/Localization, or experience as a technical writer/editor, copywriter, journalist, translator, or content coordinator.
- Experience with Generative-AI content management like prompt building or output reviewing.
- Experience building and launching email and nurture digital programs to customer behavior.
- Experience in digital programming or customer journey mapping a plus.
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