Localization Academy

Customer Success Advisor (in Athens)

⚠️ This job was posted more than 2 weeks ago and may no longer be active

For further information, you can send your inquiries to apply@hirehero.gr.

Can you see yourself living abroad as an expat in Greece?

Do you also have what it takes to join a multinational team providing support to markets in Europe, East Asia, and Canada?

If your answer is yes for both, this will interest you as a next career step.

Requirements –

  • Excellent communication skills.
  • Familiarity with computer use.
  • Experience working in a team, preferably in a multinational setting.
  • High-school degree is a minimum requirement.
  • A related degree is an advantage.
  • Professional spoken and written fluency in English.
  • Fluency in another support language.

Responsibilities –

  • Manage inbound calls, emails and live chats in your language.
  • Analyze customer requests and ask analytic questions.
  • Use tools & your training to provide assistance and solve issues.
  • Log cases, interactions, and feedback in internal systems.
  • Attend initial training and pass assigned online courses.
  • Handle client-specific tasks like content moderation and translation.
  • Stay up to date with the client’s products & services.
  • Attend on-going trainings and apply the acquired skills.

Schedule & Leave –

  • 21 Days of annual leave + 12 bank holidays a year.
  • Up to 30 extra paid leave days if attending public Greek universities.

Perks & Benefits –

  • Competitive starting monthly salary starting from (€‎1045)*.
  • Bonus worth two salaries starting from (€‎2090/year).
  • Monthly KPI-based performance bonus.
  • Certified 4 weeks training, followed by a practice period.
  • Greek culture/language classes.
  • Comprehensive private health insurance.
  • A wellness program & an onsite medical staff.
  • Events and spacious offices.
  • Pension fund.

Moving Package –

  • Logistical & administrative moving support by a dedicated team.
  • Flight tickets and airport pickup.
  • 2 weeks hotel accommodation.
  • Agency fees to find you a suitable apartment.

Additional Information –

For more about Greece, visit –

  • ʷʷʷ en.spitogatos.gr for rent prices.
  • ʷʷʷ aftertax.gr for income details.
  • ʷʷʷ hirehero.gr/expat-life for a detailed cost-of-living guide.

In addition to a good level of English, we are seeking fluency in either:

Germanic languages: German, Dutch, Swedish, Danish, Norwegian.

European languages: French, Italian, Spanish, Portuguese, Gaelic, Hungarian, Finnish, Estonian, Hebrew, Maltese, Latvian, Lithuanian, Slovenian, Croatian, Czech, Polish, Romanian, Slovak.

East Asian languages: Japanese, Korean, Chinese/Cantonese/Mandarin, Kazakh.

We are urgently scouting speakers of Germanic and East Asian languages, reach out if you are fluent in one to discuss further incentives and relocation arrangements.

Related keywords –

Language Jobs, Jobs Abroad, Graduate, Linguistics, Content Moderation, Voice to Speech, Translation, Transcription, Quality Assurance, Localization, IT, No Experience, Entry level, Technical Support, Sales, Customer Service, Customer Support, Help Desk, Back Office.

Equal opportunity and privacy commitment –

We consider diversity as a fundamental resource and we offer everyone access to employment opportunities regardless of any classification protected by applicable national laws. Please let us know if you require special accommodations during the interview process.

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