Localization Academy

Customer Success Program Manager

⚠️ This job was posted more than 2 weeks ago and may no longer be active

Who Are We

Founded in 2017, Lokalise is a cloud-based translation management system that helps businesses streamline their localization processes. It provides a platform for managing translations of software, websites, mobile apps, and other digital content. Overall, Lokalise helps businesses improve their time-to-market, increase translation quality, and reduce costs associated with localization.

Location

Even though our company operates exclusively on a remote basis, you are required to reside in and have legal work eligibility within one of the specified countries: Bulgaria, Czech Republic, Estonia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Ukraine, United Kingdom.

About

We are looking for a talented and experienced Customer Success Program Manager to join our Customer Success team and be responsible for building and implementing our “one-to-many” customer engagement programs for our non-managed/digital Lokalise customers.

You Will

  • Develop and deliver the customer success “one-to-many” offering to drive retention and growth.
  • Work closely with the GTM, Product, and Customer Success teams to develop and deliver programs that increase customer engagement and loyalty.
  • Leverage digital methods to drive engagement with our customers to increase adoption e.g. lifecycle marketing campaigns, webinars, and events.
  • Develop and maintain strong relationships with key customers to understand their needs and ensure their success.
  • Analyze customer data and feedback to identify opportunities, and monitor success and optimization across customer success programs.

You Must Have

  • 5+ years of experience in customer programs, customer success, or a related field.
  • Knowledge of customer lifecycle planning and engagement tactics.
  • Familiarity with key customer relationship systems e.g. CRM (Salesforce is a must), CS systems (Gainsight, Planhat, Catalyst), and marketing (Marketo, HubSpot).
  • Experience developing “one-to-many” programs and tactics, including objectives and key metrics, upon which a project will be evaluated and tracked for progress.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
  • Ability to identify trends through data analysis and/or create and test hypotheses via intentional experimentation, synthesize findings, and iterate quickly as necessary.
  • A self-starter mindset – you take the initiative to proactively support both strategy and tactical execution plans with high attention to detail and delivery excellence.

It will be considered a significant advantage if you bring

  • Experience with product analytics tools – Amplitude (nice to have), Mixpanel, Pendo.

Our Benefits

  • Competitive salary and employee stock options plan
  • Fully remote and flexible working hours
  • Co-working budget
  • Unlimited vacation policy
  • Top-notch tech equipment for your work
  • Learning & Development program
  • Health insurance
  • Wellness benefits
  • Mental health support – every employee has access to a dedicated mental health platform
  • Great startup atmosphere, team spirit, and team events

We are committed to a culture of inclusion and equal opportunities. Therefore, we welcome applications from people of all gender identities, sexual orientations, personal expressions, relationship, marital, or civil partnership statuses, racial identities, national or ethnic origins, religious beliefs, ages, and disability statuses.

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