Job Overview
We are seeking a dedicated Bilingual Customer Support Agent, referred to as a Happiness Officer, who will deliver exceptional and friendly assistance via our email and live-chat platforms. This position is ideal for individuals who possess a genuine passion for helping others and can maintain composure in high-pressure situations.
Key Responsibilities
- Provide outstanding customer support through email and live chat
- Translate product content into Portuguese using provided tools
- Oversee and moderate translations performed by team members
- Maintain professionalism and calmness while addressing customer inquiries
- Contribute to the enhancement of customer service workflows and processes
Required Skills
- Proficient in both Portuguese and English
- Excellent communication and interpersonal abilities
- Capacity to manage customer issues and inquiries effectively
- Experience in translation and content moderation is advantageous
- Strong enthusiasm for customer service and assisting others
Qualifications
- Prior experience in customer support or a related field is preferred
- Strong command of both Portuguese and English languages
- Background in translation or localization is a plus
Career Growth Opportunities
We are committed to fostering your personal and professional development, allowing you to refine your skills in customer support and translation, which may lead to further career advancement within our organization.
Company Culture And Values
Our company prides itself on fostering a supportive and collaborative atmosphere where team members are encouraged to uplift one another and contribute to a culture centered on happiness and exceptional service. We prioritize effective communication and professionalism in all our interactions.
Employment Type: Full-Time