Customer Training Specialist – Japan

Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you’re ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What Sets Us Apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

Meet the team behind this journey

The Customer Training Specialist will be responsible for delivering high-quality training sessions to our customers in Japan and global. This role involves conducting webinars and face-to-face sessions to ensure our customers are fully enabled to use our SaaS products effectively. The ideal candidate will have a strong background in training delivery within the SaaS industry and excellent communication skills in both Japanese and English. This position requires close collaboration with Customer Success Managers (CSMs), the Sales team, and other cross-functional teams.

Your Responsibilities

• Deliver engaging and effective training sessions via webinars and in-person meetings, primarily in Japanese, but also in English for global customers.
• Assist in the development and improvement of training materials and resources to empower existing customers to get the most value out of each of DeepL’s features and functionalities
• Understand how customers leverage different translation methods/tools and how our technology works cohesively with their goals
• Work closely with CSMs, Sales team, and other cross-functional teams to align training content with customer needs and product updates
• Provide feedback and suggestions for continuous improvement of training programs
• Track and report on training attendance and customer feedback to measure the effectiveness of training sessions
• Support customers in their learning journey by addressing questions and providing additional resources during training sessions
• Stay up-to-date with frequent product updates and proactively acquire the necessary knowledge to effectively train customers.

Qualities we look for

• 3+ years of relevant customer-facing experience, with at least one year specific to customer trainings in B2B role
• Self-starter with a creative approach to customer requests and challenges
• Experience creating and delivering learning programmes that drive product adoption across enterprise and/or corporate customers
• Excellent oral, written and interpersonal communication skills in Japanese/English; workshop and webinar moderation a plus
• L&D qualifications a plus, relevant experience in lieu
• Fluency in Japanese and English required; additional language(s) a plus (German, French, or Korean preferred)
• Strong organisational skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using MS Office suite.
• Basic IT literacy and familiarity with tools such as Zoom, Confluence, Jira, Hubspot, and Salesforce (SFDC).
• Technical knowledge of APIs and experience in delivering technical training.

Nice To Have

• Experience with video editing and content creation tools.
• Experience with Translation Management Systems (TMS) and localization processes.
• Understanding of adult learning principles and training methodologies.

What We Offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We’re more than just colleagues; we’re a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we’ve doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you’re passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
• 20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you’re as strong mentally as you are professionally.
• Competitive benefits: just as our team spans the globe, so does our benefits package. We’ve crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

If this role and our mission resonate with you, but you’re hesitant because you don’t check all the boxes, don’t let that hold you back. At DeepL, it’s all about the value you bring and the growth we can foster together. Go ahead, apply—let’s discover your potential together. We can’t wait to meet you!

We are an equal opportunity employer

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.