Localization Academy

Database Administrator

❗ This job was posted more than 2 weeks ago and may no longer be active

Our client is a mid-size translation provider committed to empowering immigrant and LEP communities through language access in different sectors; providing localization translation and interpretation services in more than 150 languages.

LATAM-based/Remote/Full-time/Working hours: 7am-4pm(PST time zone)

Summary

Manage the “Knowledge base” (database) stored on SharePoint, and will also help to develop and execute comprehensive training paths for project managers and coordinators, ensuring that everyone has access to up-to-date resources.

Responsibilities

  • Be a primary owner and administrator of the knowledge base, ensuring its accuracy, relevance, and accessibility.
  • Maintain and update clear and concise documentation that supports the operational processes and best practices; that involves structuring content, creating guidelines for content creation, collaborating with various teams, monitoring usage metrics, and continuously improving the knowledge base’s usability.
  • Improve information storage and distribution and ensure that trainers and new hires receive the information they need on time.
  • Provide user support, assisting team members in finding relevant information within the knowledge base and troubleshooting any issues related to its use.
  • Train new team members on how to use the knowledge base effectively. Provide guidance on searching for information, creating and updating articles, and adhering to content guidelines.
  • Develop/Update training plans by designing and implementing structured training paths using Talent LMS, bundling relevant courses and articles to facilitate learning.
  • Help coordinate training sessions (offsite and onsite): organize and schedule training sessions, ensuring that all project managers and coordinators have access to necessary resources.
  • Monitor progress by tracking and assessing compliance and progress of training initiatives taken in our internal tools over 30, 60, and 90-day periods; provide reports and feedback to management.

Requirements

  • At least 2 years of experience managing a database, preferably in the translation and localization industry.
  • Experience in technical writing and document management, preferably in the translation and localization industry.
  • Technical skills: familiarity with SharePoint and Talent LMS or similar learning management systems.
  • Experience in creating and using AI solutions. Open to prompt writing for generative AI and confident with AI tools and methods.
  • Collaborative mindset: collaborate with various teams within the organization to execute their day-to-day responsibilities.
  • Strong organizational skills and attention to detail: adept at structuring information, categorizing content, and maintaining a logical taxonomy to make information easily accessible.
  • Excellent communication and interpersonal skills: be able to convey information clearly to both technical and non-technical team members, facilitate collaboration, and gather feedback from users and contributors.
  • Attention to detail: check the accuracy of the content in the repository to ensure it is error-free and up-to-date

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