We are looking for a meticulous, passionate, and highly reliable Game Operations Coordinator with expertise in Product QA and Configuration. In this role, you will play a pivotal part in ensuring high-quality gaming experiences by managing in-game localization, testing features, identifying and reporting bugs, handling configuration tasks, and supporting game events and user feedback. The ideal candidate is detail-oriented, solutions-driven, and consistently dependable, with exceptional language skills and the ability to thrive in a fast-paced, collaborative environment.
Responsibilities:
Quality Assurance
- Conduct thorough testing of game features and content, simulating end-user scenarios to identify bugs, errors, or issues affecting user experience.
- Review and ensure the quality of in-game localization, maintaining consistency and accuracy across languages.
- Document, prioritize, and report identified issues using the designated bug tracking system while adhering to standards and guidelines.
- Work closely with internal stakeholders to monitor the status of reported issues and facilitate timely resolutions.
Configuration & Operational Support
- Execute and manage backend configurations for in-app activities, events, and content releases to ensure smooth deployment.
- Plan, execute, and review daily operational tasks across platforms, maintaining a seamless gaming experience.
- Prepare, launch, and monitor platform events and in-game activities, troubleshooting any issues that arise.
- Collaborate cross-functionally with internal teams, including marketing, development, and customer support, to achieve operational goals and meet deadlines.
Requirements:
- 2+ years of experience in QA or technical customer service in a relevant industry.
- A genuine passion for video games, with knowledge of gaming platforms and mobile stores (iOS and Android).
- Familiarity with digital platforms, app store requirements, and live operations.
- Strong attention to detail and a commitment to delivering high-quality results.
- Ability to work as part of a collaborative, cross-functional team.
- Thrives in a fast-paced, dynamic work environment with changing priorities.
- Proficiency in English to communicate effectively with cross-functional teams.
- Previous experience in quality assurance (QA) in the gaming or internet industry is a plus.