Localization Academy

German Speaking Customer Support (Remote)

⚠️ This job was posted more than 2 weeks ago and may no longer be active

Who we are?

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including the City of Steam, Spirit Guardian: Vanguard Rush, and Game of Sultans.

We are in seeking of a German-speaking customer support representative for our mobile games. This is a full-time remote position.

Location: Remote, Türkiye

Experience: 1 Year Preferred

What will you do?

You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

  • Responsible for daily customer support, answering in-game tickets, and questions on Facebook, and emails;
  • Assist players in resolving technical problems with the game;
  • Record game problems and feedback from users, and solve online issues;
  • Pay attention to Facebook and other social communities, and collect feedback from players;
  • Proofreading of operational activities, game localization, and advertising proposals
  • Check updates & newly released content for the game you’re supporting;
  • Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

Job requirements?

  • Have good written and verbal communication skills in German and English;
  • Love games, like to communicate with users, understand player’s psychology and habits;
  • Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
  • Strong problem-solving/troubleshooting skills;
  • Proactive and creative with the drive to improve and continuously learn;
  • Availability to work off-hours is needed;
  • Pleasant personality, good teamwork, and stress tolerance;
  • Welcome fresh graduates or interns.

What We Offer:

  • Competitive salary in USD
  • Performance-based rewards and recognition.