Localization Academy

Interpretation Trainer

❗ This job was posted more than 2 weeks ago and may no longer be active

Join Our Team as an Interpretation Trainer at Future Group!

Are you driven by the desire to bridge language gaps and promote global understanding? Future Group, a leader in translation and localization since 1994, is seeking a passionate Interpretation Trainer to enhance the skills of our interpreters. With a global presence in North & Latin America, Asia, Europe, and MEA, this role offers a fantastic opportunity to make a significant impact in a forward-thinking organization.

Why Choose Future Group?

At Future Group, we are committed to excellence and innovation. By joining our team, you will be part of a vibrant, international community that values growth and the advancement of global communications.

Your Role:

As an Interpretation Trainer, you will be instrumental in training and developing interpreters to ensure they provide top-quality services across different languages and markets. Your efforts will be vital in maintaining and improving the quality of our services, furthering our mission of seamless global communication.

Key Responsibilities

  • Deliver predefined training programs and adapt them based on trainee performance and program benchmarks.
  • Utilise our LMS to combine self-study sessions with live training for an engaging learning experience.
  • Develop and enhance training materials such as manuals, guides, and presentations.
  • Review self-study sessions and technical training courses, recommending changes to our E-Learning team.
  • Maintain and update a database of all training materials, sharing updates with fellow trainers.
  • Coordinate and monitor program enrolment, schedules, logistics, testing, and satisfaction surveys.
  • Monitor, review, and coach trainees on adherence, performance, and compliance with company standards.
  • Maintain training records and report on performance activities, attendance, tests, certifications, and retraining needs.
  • Provide feedback on trainee status to concerned parties and offer constructive feedback when requested.
  • Support trainees during their shadowing period and organise guest speakers from various departments before final handover.
  • Maintain training KPIs, including training attrition, conversion, and satisfaction rates.
  • Stay updated on the latest trends in training and development to apply new learning techniques.
  • Perform other learning and development tasks as required by the business.
  • Responsibilities may change to meet our evolving business needs.

What We’re Looking For

  • At least one (1) year of training experience, preferably in a call-centre environment.
  • Fluent English proficiency at C1/C2 level.
  • Experience in interpretation (OPI or VRI) is preferred.
  • Knowledgeable in best practices for learning theories.
  • Proficient computer skills, particularly with Microsoft Office Suite, and excellent communication skills.

Working Conditions

  • Flexible to work the US shift: 4 pm – 1 am Egypt time.
  • Hybrid working model: 2 days onsite, 3 days remote.

Seize This Opportunity!

Ready to advance your career and contribute to a global leader? At Future Group, you will find endless opportunities for growth and achievement. Apply now to be part of a journey that is shaping the future of global communication.

Don’t hesitate – become a vital part of Future Group today!

Subscribe for a weekly digest of the latest junior jobs

Other similar jobs: