Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
This is Acolad – Content That Empowers, Anywhere.
Acolad Content Solutions India Private Limited
Sai Samuthra
Plot No. 41B & 41 C North Phase
1st Floor, Sidco Industrial Estate
Ekkatuthangal, Chennai-600032
Landmark: Near Ekkatuthangal Overbridge (Jaya TV Office)
Phone: 04466841999
We are looking for an IT Monitoring Analyst to join our team at Chennai Office, in Hybrid working model. You will have overall responsibility for configuration control architecture and software management tools, including but not limited to the knowledge, configuration, and deployment of application whitelisting software tools, and server configuration control software.
Responsibilities will include:
- Permanently checking the IT Monitoring Dashboard or similar tools for any alerts.
- Validating and troubleshooting alerts through the monitoring tools and identifying false alerts.
- Checking for potential incidents not showing on the Dashboard.
- Raising all incidents in the ticketing system.
- Liaising with HelpDesk and Operations Teams for minimum downtime and swift resolution of any incidents.
- Communicating incidents or incident related topics to other IT team members.
- Raising the alerts on the ticketing tool and liaising with Operations Teams for minimum downtime.
- Ensuring first level IT support for Acolad’s users concerning Hardware and Software IT topics.
- Escalating to 2nd or 3rd level support if needed and following up ticket information with users.
- Always act with data security and protection in mind.
- Creating and updating documentation and processes.
Requirements
- Excellent English language skills, spoken and written, experience in supporting international companies.
- Customer support background, experience using ticketing tools and other apps.
- IT literate and enthusiast even if not with an IT background, eager to learn.
- Autonomous as well as a good team player.
- Showing a proactive and service-oriented attitude.
- 24×7 rota availability.
- Should be located in Chennai or willing to relocate to Chennai.
Benefits
- National and Festival Holidays
- Five days work week
- Medical Insurance