Localization Academy

Junior IT support

⚠️ This job was posted more than 2 weeks ago and may no longer be active

About Translated

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.

Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).

By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.

We are looking for a Linguist IT support Internship.

Duration of Internship: 3 months

What You’ll Do

One of our top clients is undergoing an important tech migration for our linguists. All linguists working on the account need to install a new remote desktop which will need to be used to perform their tasks. You will provide support to the linguists during this migration. During this time you will support the team:

  • Be a direct point of contact with linguists involved in the migration, providing support and replying to their questions
  • Help to make sure we meet our targets (number of linguists who complete the migration each week) through troubleshooting and converting non-responsive linguists.
  • Opening tickets with the client’s IT support team to unblock or recreate accounts where linguists face technical issues.

Qualifications Required

  • Excellent knowledge of Italian and English
  • Excellent computer and web skills required.
  • Excellent interpersonal and communication skills.
  • Preferred knowledge of Microsoft 365, Compass or experience in IT/ Customer support

Headquarter

Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Benefits and Perks

  • Gym
  • Swimming Pool
  • Kickboxing
  • Water aerobics
  • Fitness
  • Pilates
  • Table Tennis and Football table
  • Kitchen and snacks
  • Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.

Learn more about our company: https://translated.com/work-at-translated-onboarding

Diversity statement

At Translated, we proudly embrace and celebrate each individual’s unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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