What you’ll do: Lead and oversee global live chat management for virtual webinar events, ensuring seamless communication across international audiences, speakers, event hosts, and clients. Supervise and mentor a diverse team of chat moderators, providing leadership and support to ensure global consistency in communication and moderation standards. Develop and implement global chat moderation processes, taking into account regional cultural sensitivities, language differences, and time zone variations to ensure a consistent and inclusive experience for all participants. Serve as the primary point of contact for clients during live events, managing their expectations, providing real-time feedback, and ensuring the smooth execution of global chat strategies. Proactively respond to audience inquiries, addressing questions, comments, and concerns in a timely, professional, and culturally sensitive manner, maintaining an engaging environment for a global audience. Manage the escalation process for technical issues or content-specific inquiries, ensuring swift resolution and clear communication with global internal teams. Collaborate with speakers, event organizers, and technical teams to ensure smooth coordination of live chat processes, including the translation and localization of content when necessary. Implement processes for monitoring and reporting audience engagement metrics across different time zones and regions, providing actionable insights to clients and internal teams for continuous improvement. Develop and enforce standardized global chat protocols to maintain a positive, respectful, and compliant environment across all virtual events, aligning with both company and client guidelines. Foster strong relationships with clients and internal teams, managing expectations and ensuring alignment with client-specific needs for global events. Provide regular updates and post-event reports to clients, offering insights into chat performance, audience engagement trends, and areas for future improvement. What will you need: Lead and oversee global live chat management for virtual webinar events, ensuring seamless communication across international audiences, speakers, event hosts, and clients. Supervise and mentor a diverse team of chat moderators, providing leadership and support to ensure global consistency in communication and moderation standards. Develop and implement global chat moderation processes, taking into account regional cultural sensitivities, language differences, and time zone variations to ensure a consistent and inclusive experience for all participants. Serve as the primary point of contact for clients during live events, managing their expectations, providing real-time feedback, and ensuring the smooth execution of global chat strategies. Familarity with global chat moderation processes, including working with international teams and ensuring the consistent delivery of high quality experiences across multiple regions. previous experience managing or leading large-scale virtual events or webinars with a global audience, with a focus on coordinating different aspects of chat management across time zones and cultures.,
Key Skills
- Leadership
- Communication
- Event management
- Client management
- Localization
- Relationship management
- Global live chat management
- Chat moderation
- Audience engagement
- Technical issue resolution
- Monitoring
- reporting
Recruiter Details
- Hogarth Studios India
- Other Haryana
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Company Details
Hogarth Studios India