Localization Account Manager (Client Services)

About TransPerfect

Who are we? TransPerfect is the world’s leading provider of language services and technology. With over 120 offices worldwide, we work with global industry leaders and many Fortune 500 companies, providing them with language and technology solutions. Our vision is to be the world’s premier provider of global language and business solutions. We accomplish this by applying our values, passion, dedication, and innovation to help our clients improve their businesses and achieve their goals on a global scale. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

The Client Services team is a global group of account management professionals who specialize in the areas of Website, Software, eLearning and Gaming Localization, Website Development, Enterprise-wide Relationships and Program Management. The Client Services team is seeking a goal-oriented, energetic and talented individual who has a passion for problem solving. The Client Services Account Manager (Localization) retains and grows client relationships and orchestrates the project lifecycle, for projects in over 100 languages.

Job Description:

• Respond to client requests for new project initiatives. The Client Services Account Manager collaborates with various members of the production team to assess the scope of work and produce cost estimates for web and software localization as well as traditional translation projects. The Account Manager assesses the competitive landscape, develops project proposal and negotiates budget and schedule with the client.
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion. The Account Manager is responsible for ensuring that any pitfalls are addressed and resolved by the project team.
• Support the new business efforts by attending sales meetings, participating in sales calls, preparing RFPs and cost estimates and entertaining clients.
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
• Serve as the central point of contact for and liaison between external clients and internal production staff.
• Set and fulfill client expectations.

Essential skills and experience required:

• Minimum Bachelor’s Degree from a 3-year college or university.
• 1-3 years experience in client-facing account management / client service representative role in ideally eLearning, website, software or gaming development or localization.
• Excellent issue-resolving skills and superior written and spoken communication skills.
• Knowledge and understanding of the whole website localisation cycle
• Experience working at an agency to support website/app/software localisation is preferred
• Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions.
• Proficiency in Microsoft Office (Word, Excel, Outlook); MS Project desirable but not required.
• Familiarity with web technologies, desktop publishing software, database and network environments, translation memory tools, etc is preferred
• Willingness to travel to offsite client or sales meetings
• The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.

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TransPerfect provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.