Localization Academy

Localization Operation Program Manager

About the Role

The localization team is looking for an experienced Operation program manager (OPM) or Technical Program Manager (TPM) to expand our Localization Operations (LocOps) team.

In this role, you will serve as the Technical Lead responsible for operationalizing, debugging, and improving the localization translation pipeline and the translation tool infrastructure. You will collaborate with the localization program manager, internationalization engineering teams, developers, and technology vendors to build and upgrade tools.

You will also be defining the requirements from various product teams to create PRD and approve ERD for internal tools and integration with internal CMS and multitude of services.

You will be hosting daily / sprint meeting with dev teams, streamline integration with tools, elevating translation quality and productivity with the tool you built.

An ideal candidate should have strong technical skills to solve complex problems and devise scalable solutions to build and execute the tech programs.

What You’ll Do

  • You will be required to develop, debug, and optimize localization tools based on the requirements from stakeholders and ensure compatibility with a vendor-neutral model. This implies that all tools you build or lead should be established, proposed, and implemented to maintain neutrality within the Uber translation pipeline.
  • Assist the Localization Operations team by ensuring the efficient operation of all translation pipelines and tools. Debug tools embedded in Perl and Python scripts, and verify that no translation projects become stagnant in the pipeline.
  • Lead the scrum meeting with LocOps developers and ensure that all requirements are within the scope during development. You will handle all technical discussions with developers and stakeholders to clarify the requirements.
  • Continuously maintain localization tools and processes. You are the go-to person for any technical issues or blockers faced by the team. Additionally, it is crucial to identify and rectify inefficiencies, optimizing for scalability and efficiency.
  • Collaborate closely with translation tech vendors to address any issues concerning translation projects, onboarding, and accessing issue; thereby ensuring improvements in overall onboarding experiences.
  • Develop & maintain key relationships with stakeholder and the localization team
  • As a Operation/Technical Program Manager, your responsibilities will include documenting every element of the scripts and tools that you create.
  • Collect requirements about the necessary localization tools and quality control processes from Localization Program Managers (LPgMs) and Localization Experience Program Managers (LXPMs). Subsequently, partner with Internationalization Engineering to drive requirements.
  • Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning

What You’ll Need

  • BA/BS degree in computer science or equivalent with some coding experience with mathematics, or a related field
  • 2 years of localization operations experience in the high-tech industry on the client side
  • 1 or more years of development experience in building localization tools.
  • Understand ‌scripting languages such as Python, Perl, Java, and SQL
  • Proven track record in streamlining complex processes and improving workflow efficiency
  • Ability to navigate ambiguity, work independently and be able to chart the direction of projects
  • Strong analytical and problem- solving problems, coupled with excellent business judgment
  • Great negotiation skills and ability to prioritize tasks in a dynamic environment
  • Very detail-oriented, quality-focused and proactive in solving problems
  • Excellent written and verbal communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels
  • Self-directed – you need to take the initiative in tackling large problems head- on
  • Quality driven – you will help set the direction of the Uber brand – we need people who are committed to excellence
  • Excellent team player
  • Passionate about Uber and our mission
  • Experience using CAT tools as an LPgM/LQPgM to manage our localization pipeline & workflows (e.g. Phrase, Smartling, Idiom WorldServer, and Trados) is a plus

Bonus Points If

  • Have experience in developmenting localization tool in a previous role is a huge plus
  • Understanding the complex localization pipeline is a good to have
  • Knowledge of Phrase/Memsource, MT, LLM/GenAI is a nice to have