Localization Academy

Localization Operations Specialist – APAC

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ROLE: Localization Operations Specialist – APAC

Date: December 2023

TEAM: Client Dedicated Team | Global Localization

LOCATION: Hybrid, any location within Singapore

DEDICATION: Full time

ROLE PURPOSE

Client Dedicated Team is responsible for the delivery of a portfolio of game localization projects for this major Account, covering continuous services with a team distributed in several regions. This Team has specific duties, and at the same time is part of the core organizational structure. 

  

This role sits within the Client Dedicated Team in the Localization Area. The prime purpose of this role is to take care of communications with global and regional stakeholders and provide coordination and PM support for regional Localization initiatives in the APAC time zone to deliver on expected operational outcomes.

Under close guidance of the regional and global Localization Operations team, the Localization Operations Specialist will focus on executing assigned tasks efficiently, while contributing towards driving operational initiatives that build sustainable processes and enhance resonance of final outcomes at the regional level.

SCOPE OF ROLE

Staff reporting to this post: None directly. Will coordinate resources on a project level.

KEY RESPONSIBILITIES

The Localization Operations Specialist operates in concert with the Localization Operations and Project Manager teams, supporting the daily localization operations, working as the point of contact for global and regional stakeholders.

  • Act as a central point of contact for localization-related queries and provide timely and informative responses to internal customers and other stakeholders located within the APAC time zone (LQA, Requesters, Loc Production, Vendors, etc.)  
  • Collaborate closely with various localization teams, external resources, and internal customers to resolve daily operational challenges and execution of assigned tasks
  • Provide essential support to Localization Operations Managers in onboarding and managing external localization partners effectively, including but not limited to access management
  • Initiate meetings with stakeholders as necessary to troubleshoot and brief based on task requirements 
  • Consolidation of weekly status reports on all assigned tasks/initiatives 
  • Keep track of timelines and problem-solve to eliminate blockers within scope of autonomy on assigned tasks/initiatives
  • Create execution plans for more complex tasks (project brief, timeline, milestones etc.) and drive execution, problem-solving independently through to completion.  
  • Work in tandem with Loc Operations team to continuously improve localization operations and develop best practices for regional workflows and stakeholders

SKILLS

DELIVERING RESULTS:

  • Maintains a broad strategic perspective at the same time as an awareness of the detail 
  • Remains accountable for achieving results  
  • At project level, demonstrates concern for cost effectiveness 

 DEVELOPING SELF AND OTHERS:

  • Plans through regular constructive reviews of their own performance
  • Helps others to learn and to use the resources available to them

APPLYING TECHNICAL AND PROFESSIONAL EXPERTISE:

  • Makes decisions based on professional expertise and experience without deferring unnecessarily to others 
  • Shares knowledge and best practice on technical solutions so that others can make best use of that expertise 
  • Actively seeks new ways to develop the application of technical and professional standards 
  • Initiative and desire to learn new skills/technologies and remain up to date with the latest trends 

 WORKING EFFECTIVELY WITH OTHERS:

  • Enables people from a wide range of backgrounds and perspectives to contribute to positive outcomes 
  • Breaks down silo working and challenges behaviors that are not collaborative 
  • Recognizes when trust is broken and seeks to resolve conflict and re-establish trust 

PROBLEM SOLVING AND DECISION MAKING

  • Knows when to involve others in a decision 
  • Demonstrates awareness of the wider external influences that impact on decision making 
  • Simplifies processes and procedures wherever possible 

QUALIFICATIONS

Bachelor’s degree, preferably in Translation, Linguistics, Communication or Management fields, although other backgrounds will also be considered.

EXPERIENCE AND COMPETENCIES

Essential

  • Minimum 3 years of experience as project manager in a costumer facing role
  • Knowledge of localization project practices and standards 
  • Working experience with CAT tools 
  • Excellent proficiency of Microsoft Office applications 
  • Excellent analytical and problem-solving skills, and capacity to work collaboratively to deliver effective solutions to project related issues 
  • Excellent English communication skills (written & oral) 
  • Cultural awareness to work in an international and global context 
  • Tech Savvy 
  • Detail-oriented and organized 
  • High empathy for stakeholders 
  • Ability to self-orientate within complex, nuanced situations 

 

Desirable:

  • Videogames industry experience 
  • Experience with Project Management software 
  • Passionate about videogames 
  • Proficiency in an Asian language is a plus (Vietnamese, Thai, Chinese, Indonesian, Japanese)
  • Ability to commute and work from APAC office (Singapore) two days per week is a plus

HOW TO APPLY?

Please send an email to team@soundmap.mx with subject “Localization Operations Specialist Position –APAC”. Please share your CV and tell us a bit about you.

Equal opportunities

Sound Map is committed to promoting equality, diversity and inclusiveness. We value a diverse workforce in which people from different backgrounds and lifestyles can work together and create an inclusive culture and a forward- thinking environment.