At Uber, it’s essential that we maintain a close connection with users regardless of which language they speak. With millions of published words, communicating messages across 500+ cities in 70+ countries, we need your help to ensure that each word is carefully chosen to match the tone and voice of Uber. As an early member of our Localization Team, you’ll have the opportunity to build the local roots of an expanding global brand.
The Localization team is seeking an experienced Localization Program Manager to help solve Uber’s growing localization needs. In this role, you’ll work closely in a cross functional scope, partnering with stakeholders from Product, Design, Content, Engineering, Marketing, Legal, Regional Operation teams and our external offerings team, to ensure on-time & high linguistic quality for global & regional launches.
Responsibilities
- Manage end-to-end localization of Uber products and external clients assets across all supported languages including initial planning & consultation, delivery of localized content, LQAs, and bug routing;
- Review and influence product requirement documents (PRDs/RFCs) related to new products/features as well as tools and systems that can improve globalization (g11n) across Uber;
- Manage localization of product and marketing related comms with various assets (survey, website, SMS, in-app messaging, etc) across all regions
- Proactively support or suggest internal and cross-functional initiatives to identify areas for process improvements across different teams;
- Identify Localization tool & process gaps and work with Localization Operations to enable efficiencies;
- Work closely with localization vendors and providers, following up during business hours in timezone of regional location, to ensure smooth execution of tasks and on-time deliveries.
Profile For The Role
- BA/BS degree or equivalent practical experience
- 5 years minimum of localization project/program management experience within the high-tech industry on the client side
- Strong vendor side experience working with fortune 100 companies with enterprise level localization teams.
- Experience with managing budgets and creating estimates.
- Self-directed – ability to take initiative in identifying and solving large problems
- Ability to navigate ambiguity, work independently and be able to chart direction of projects/program, especially while operating in a different region
- Very detail-oriented, quality-focused and proactive
- Excellent written and verbal communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels
- Ability to learn new tools/systems quickly
- Great understanding of localization and internationalization issues
- Experience using CAT tools to manage localization pipeline & workflows (e.g. Idiom WorldServer, Phrase, and Trados)
- Experience managing localization of various content types such as but not limited to UI, HC, Marketing, & Legal
Location: Krakow or Warsaw – Poland