Localization Vendor Manager
Duration – 6 months
Job Responsibilities:
• Operations
– Support performance management for subset of l10n vendors (monitoring and distribution of KPI readings, triage escalations and action plans to ensure SLAs are met)
– Help in the design and implementation of a scalable framework for standardization of performance management across all vendors.
– Act as vendor management’s POC for operations-related vendor issues both internally and externally (capacity planning, quality or due date escalations, tooling blockers, holiday visibility, special requests/projects)
– Summarize vendor issue trending for cross-functional consumption, getting involved in l10n programs to represent Voice of the Supplier.
– Support the management and improvement of ‘vendor experience’ (surveys, ensuring key partnership / LocPlat bugs are identified and addressed)
– Work with LMs and LPMs to setup and manage vendor Workplace groups
– Serve as VM POC in each group
– Map out l10n vendor communication channels and contribute to the ideation of a long-term strategy for communications at scale.
-Liaise with Project Coordinators to triage and solve specific vendor issues
– Support the establishing and monitoring of vendor/vendor program ramp-up plans
• Resource Management
– Coordinate the onboarding and offboarding of vendor users on proprietary localization tools.
– Coordinate the testing of new vendor candidates to qualify for work
– Schedule and monitor vendor training as determined by onboardings, regular training plans and/or ad hoc needs.
– Maintain a database of vendors and vendor resources.
• Sourcing & Onboarding
-Generate leads for potential new vendor candidates.
– Coordinate vetting and testing process for confirmed vendor candidates.
– Prepare proposals for vendor comparison and selection.
– Kick-off and lead supplier registration process for newly selected providers.
– Organize and execute onboarding events to train new vendors.
– Support the establishing and monitoring of vendor/vendor program ramp-up plans.
• VM Process Documentation
– Support the creation/maintenance of end-to-end process documentation, i.e. candidate discovery through on-boarding / off-boarding, production
Skills:
• Organization and planning skills
• Prioritization and problem-solving skills
• Experience with database management
• Good verbal and written communication skills
• Ability to work under pressure and to manage multiple projects simultaneously in a fast-paced environment
Education/Experience:
• Bachelors degree in relevant field or equivalent experience