One of the world’s leading technology companies is seeking a Globalization Quality Program Manager to support its efforts in delivering seamless, fully localized experiences for international markets. This role is ideal for a detail-oriented localization professional with experience in quality assurance, program management, and vendor coordination. You will play a key role in developing, executing, and refining quality management processes, ensuring localization efforts meet the highest standards and drive business growth.
This opportunity to support global expansion initiatives at a globally recognized company begins as a 12-month W2 contract, offering a 100% remote schedule, competitive benefits, and the potential for extension or conversion to permanent employment.
Responsibilities:
- Develop and execute a comprehensive quality management strategy for the Globalization team, ensuring alignment with business goals and KPIs.
- Establish and maintain quality assurance processes, including documentation, training, and best practices for localization efforts.
- Collect, analyze, and validate quality data to inform strategy, budgeting, and vendor resource allocation.
- Collaborate with vendors to score and assess localization quality, using established evaluation frameworks to identify trends and gaps.
- Report quality insights and findings to internal teams and stakeholders, providing data-driven recommendations for continuous improvement.
- Work closely with localization vendors to analyze quality metrics, optimize workflows, and manage escalations, ensuring high-quality deliverables.
- Partner with cross-functional teams to assess and optimize localization tools, leveraging automation to enhance scalability, productivity, and efficiency.
- Serve as a quality expert in the development of linguistic resources, terminology management, and style guides to maintain localization consistency.
Qualifications:
- 2-3 years of experience in the localization industry, with a focus on program management, vendor management, and localization quality assurance.
- Strong organizational skills with the ability to work independently in a fast-paced environment.
- Experience working with data analytics and quality measurement frameworks/models (e.g., DQF).
- Proven ability to manage QA programs, including terminology management and style guide creation.
- Hands-on experience with translation management systems (TMS), content management systems (CMS), and other localization tools.
- Ability to effectively communicate linguistic and cultural challenges to stakeholders and cross-functional teams.
- Strong presentation and stakeholder management skills, with the ability to influence decisions and drive process improvements.
- Comfortable working through ambiguity and collaborating across teams to enhance localization quality.
Preferred Qualifications:
- Experience with Machine Translation (MT) quality evaluation and process automation.
- Background in data analytics platforms to assess and optimize localization performance.
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.