Localization Academy

Localization Project Manager (Vendor Partner)

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Job Overview

As a Vendor Partner Manager (VPM), maintain a level of Product Areas SME for Project Operations and operational requirements. Partnership with Localization Product Strategy (LPS) & Localization Quality Operations team (LQO) to conceptualize and execute operational strategies for product areas. This also includes monitoring product area spent to ensure alignment with overall product areas expense goals and sharing regular updates to the management team. You are the primary contact for operational coordination, projects, and escalations between the LPO agents, translation & review vendors, and stakeholders, and will own tactical solutions. The role requires a proven ability to lead and take ownership of highly critical and complex projects in a Localization environment.

Key Responsibilities

  • Monitor product area (PA) performance and manage BPO services performance for the PA including satisfaction, quality, and on-time delivery of services according to expectations/KPIs.
  • Align and consult with LPM on budget, strategy, launch roadmaps, L10n performance and opportunities that may impact the level of support.
  • Inform LPM on Project and Operational PA requirements and and collaborate with LPS to develop and executive PA level
  • Develop a deep understanding of the business and its stakeholders, and anticipate emerging operational needs, including critical projects delivery, project scoping, expectation management, and reprioritizing.
  • Work with product area stakeholders to document critical feedback and partner with internal teams to channel and address stakeholder feedback.
  • Tailor operational BPO services, processes, and communication for each product.
  • Provide monthly updates on spending, launch pipelines, and stakeholder engagement
  • Gather forecasted volume from the product team to ensure alignment and get valuable insights.
  • Understand the overall launch plan and connect stakeholders with all the necessary tasks (such as translation and testing) to ensure a successful launch, centralize critical projects information, and keep internal L10n stakeholders informed including LPS, LQO, LCO, and innovation

Preferred Skills/Qualifications

  • College Degree in Communications, Business, Administration, or equivalent experience in Project Management field.
  • Stakeholder management in an agile environment and ability to prioritize work based on shifting priorities.
  • 5+ years experience in Project Management and Agile with PMP Certification ( project management professional).
  • Knowledgeable in Google Workspace and the Google ecosystem (e.g. Google Drive)
  • Knowledgeable in project management tools such as Jira, Asana, Smart Sheet, etc
  • Experience in using Customer Relationship Management tools (CRM)

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