Localization Academy

Localization Quality Coordinator (Contractor)

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Lilt is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enable global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With Lilt, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

As a result, Lilt’s AI technology foundation is similar to ChatGPT and Google Translate, before our patented Contextual AI Engine, connector-first approach, and human-adapted feedback.

Our team is located globally in San Francisco, Indianapolis, London, and Berlin with hubs located in Washington D.C., New York City, and Boston. You can learn more about us and what it’s like to work here on our Careers page!

The Production Team at Lilt

Lilt’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, program management, quality, and talent management, working with some of the world’s largest organizations.

Working in Lilt’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

What You’ll Do

The Quality Coordinator ensures successful production execution across a portfolio of accounts.

Under the supervision of a Language Quality Strategist or Language Quality Manager, the Quality Coordinator provides back-office (non-customer facing) to support continuous Language Quality Management for key customers and language quality initiatives. They will report directly into a hub lead for their geo who will manage their capacity and performance.

They will engage with linguists and language leads on a daily basis to process language quality feedback, solicit responses, tracking ticket progress to completion within defined SLAs as well as support with the execution and delivery of quality management services.

This is a contract opportunity with an ongoing weekly work schedule.

Key Responsibilities

  • Manages quality tickets (where applicable) within a given system, ensuring correct administration, assignment and resolution within required timelines.
  • Processes, tracks and sends quality feedback, including revision reports, to linguists and language leads.
  • Collects feedback and responses from the linguists, accurately documents within the required systems.
  • Cross checks project instructions, as well as other reference materials provided for the work.
  • Coordinates Language Quality Assessments and third party audits to independent evaluate language quality in accordance with the Language Quality Strategy, guided by the Quality Strategist
  • Monitors and updates data related to translation error rates/language quality scores as part of the feedback and arbitration process.
  • Executes Language Quality tasks as delegated by the Quality or Production strategist in relation to Quality Management, Asset Management or Resource Management Production SKUs.
  • Coordinates the ongoing maintenance of language quality assets including, but not limited to, term bases, translation memories, text specification and other reference materials.
  • Communicates well with local colleagues and internal production team members
  • Communicates with linguists and language leads to confirm feedback status, any risks/issues impacting ability to deliver on time.
  • Diplomatic and a team player
  • Consistently follows correct protocols for their tasks and accounts.
  • Proficient in the tools and systems used to manage language assets and quality tasks (for example QA checks in Lilt, TM management and terminology workflows) as well as the gsuite including gsheets.
  • Escalates Production risks/blockers in the appropriate manner to their Quality Strategist or Manager as soon as they arise.
  • Conduct data entry and trend analysis
  • Attend virtual (with camera on) and in-person meetings where location permits
  • Use of software systems to run production delivery, reporting etc
  • Available occasionally before or after traditional working hours to accommodate global business

Skills And Experience

  • Bachelor’s degree (Linguistic degree or translation trainings preferred)
  • Proficient in English at a professional level
  • Past experience includes translation, project coordination/management, linguistic or other localization related activities.
  • Solid organizational skills including meticulous attention to detail and multitasking skills.
  • Able to meet deadlines and work under pressure
  • Data quality and understanding of trends
  • Preferred: 1+ years in a similar role or similar field; curiosity and a willingness to learn in an agile environment

Authorization to work in Romania is a precondition of employment.

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – Lilt.

At its core, Lilt has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so Lilt assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, Lilt has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.

Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.