OVERVIEW
● Position Player Support Agent
● Bilingual or highly proficient in English
● Experience Minimum of 3 years of relatable experience in a frontline position
● Location WFH/Remote
● Contract Part-time employee – 20 hours per week
WHO WE ARE
TransPerfect Gaming Solutions is an award-winning multilingual video games services company
dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community
management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.
WHAT WE ARE LOOKING FOR
Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like minded people?
If you answered yes to these questions, we’d love to meet you.
As a tenured Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
RESPONSIBILITIES
● Processing ‘Calls for Help’ received from the community you are supporting.
● Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
● Becoming highly skilled in the use of various ticketing and social media platforms.
● Getting creative in finding solutions encountered on a to day-to-day basis.
● Encouraging brand loyalty by providing an outstanding service.
● Assisting with reporting by tracking data on a form or spreadsheet.
● Supporting your managers with ad-hoc tasks.
● Reaching Key Performance Indicators such as Productivity, Quality, and Customer Satisfaction.
● Staying up to date with changes in workflows and policies within the game.
● Enforcing community rules and treating everyone fairly in the context of the game.
● Reporting on any issues or trends found in the game.
THE IDEAL PROFILE
● Excellent oral and written skills in English.
● Excellent interpersonal and organizational skills.
● Advanced knowledge of Google Workspace and/or Microsoft Office.
● Strong ability to multitask, prioritize, and work independently with minimal supervision.
● Great knowledge of gaming social media, such as Reddit, Facebook, Twitter, and Discord.
● Driven by a passion for video games.
● Previous experience in a similar role for at least 3 years.
WHAT WE OFFER
● A competitive salary
● The opportunity to hone and improve your skills
● Apply your talents to a diverse variety of engaging gaming projects
● A team of like-minded people in a fast-paced, multicultural environment
● Ongoing training and professional self-improvement opportunities
Interested? Then we want to hear from you!