Localization Academy

Program Manager

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Position: Program Manager Location: United Kingdom (remote) RWS RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com Job purpose The Program Manager primary responsibilities are managing large scale client programs, maintaining existing relationships within the accounts and growing new opportunities. Responsible for all onsite and offshore delivery of programs, manage and mentor staff, and team oversight and supervision. About The Strategic Content Solutions Group (SCS) The Strategic Content Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SCS works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients. Key Responsibilities Manage client as a program, responsible for all onsite and offshore delivery. Manage, mentor and motivate staff, provide project team oversight and supervision. Manage and maintain existing business and grow new opportunities within account. Manage the implementation of highly complex software development and/or testing projects. Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan. Ensure quality and timely deliverables to clients. Track project P&L, budget and PO to ensure proper and timely invoicing. Coordinate with other functional leads, understand working capital cycles and constantly make improvements. Suggest new lines of business. Make proposals for procurement with cost benefit analysis. Skills & Experience BA degree in business or technology related field. 5

  • 7 years of experience in Senior Project Management
  • Localization or related environment required. Knowledge of localization processes and/or software development life cycle, quality assurance practices, principles, and methodologies. Excellent skills in drafting and communicating project documents in a clear and concise manner. Proven negotiation skills in dealing with delicate aspects of small/medium size project proposals. Possess leadership, time management, and organizational skills. Strong competence of job-related tools, procedures, and programming languages. Experience in a wide range of technologies. Experience managing onsite-offshore delivery teams across multiple programs/projects within an account. Proven experience in technology environment and in applicable vertical market. Proven people, communication, and negotiation skills. Ability to analyze business opportunities and develop effective business development strategies. Advanced experience in technology environment and applicable vertical market. Strong working knowledge of current market technologies required. Understanding of environment, drivers and dependencies, quality assurance practices, principles and methodologies required. Ability to interact with various cultures in a global organization. Ability to understand P&L financials. Ability to maintain professionalism and confidentiality with proprietary information. Life at RWS
  • If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. Recruitment Agencies : RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.