Localization Academy

Project Management Intern

⚠️ This job was posted more than 2 weeks ago and may no longer be active

Job Purpose:

As part of our global project management team, you will provide a range of language services to a portfolio of customers, working with RWS tools and technologies, and applying industry best practice, to deliver quality projects on time and budget, achieving high levels of customer satisfaction to secure repeat business and drive profitable revenue growth for the group.

You will advise existing customers on appropriate new services and solutions as their needs mature over time, as well as on-board new customers into appropriate solutions to meet their specific requirements, providing support and guidance in particular to customers with no prior experience of working with multi-lingual projects.

Progression opportunities include management roles, leading teams of project managers at both local and remote RWS locations, and senior individual contributor roles, managing complex high-profile customer accounts.

About The Strategic Solutions Group (SSG)

The Strategic Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SSG works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Key Responsibilities

  • Main point of customer contact, responsible for setting up end-to-end project work flows and managing all new project requests
  • Quoting projects accurately to fully reflect the scope of work required & coordinating schedules to meet customers’ preferred deadlines, ensuring key milestones are met
  • Briefing internal production teams thoroughly on all project requirements for successful completion of projects delivered to agreed expectations
  • Applying RWS tools, technologies and best practice project methodologies to complete all project activities efficiently, cost-effectively, on-time and to a high standard
  • Participating in customer status update meetings keeping customers informed of project progress, and contributing to regular business reviews, ensuring all resulting actions are completed effectively and on time
  • Delivering high levels of customer satisfaction to secure repeat business
  • Achieving target profit margins and good cash flow through accurate and timely invoicing, raising of purchase orders, and completion of project budgets
  • Adhering to ISO and quality control processes, including effective and accurate maintenance of project documentation (including version control, project archiving etc.)
  • Identifying potential opportunities as well as risks within your customer project base and escalating appropriately for support as required

Skills & Experience

  • Proactive solutions-focused approach
  • Customer-centric; able to see things from a customer’s point of view
  • Good risk management; able to anticipate and mitigate potential issues
  • Strong organisational skills, with the ability to prioritise
  • Highly responsive, with good written/verbal communication skills when dealing with both clients and internal project teams
  • Collaborative team player
  • Ability to keep calm in a fast-paced pressured environment
  • Ambitious, with a desire to learn and progress
  • Ability to carry out assigned tasks with a high degree of independence and ownership
  • Proficiency in other languages desirable, but not necessary

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