Key Responsibilities
- Vendor management: Identify and evaluate potential vendors (freelancers, agencies, linguists), assist in onboarding, and maintain an updated vendor database. Support rate negotiation and monitor vendor performance.
- Coordination with account managers and linguists: Work closely with account managers to understand client requirements and scope. Allocate linguists based on expertise and availability, and ensure clear communication for project progress.
- Quality assurance: Ensure translation quality by overseeing each project phase and ensuring linguistic resources (e.g., glossaries, translation memories) are utilized. Communicate feedback to vendors for timely revisions.
- Project monitoring: Track project timelines, milestones, and resource allocation. Address potential delays or issues and ensure projects are delivered on time, adhering to client specifications.
- Reporting and documentation: Maintain detailed project trackers and prepare reports for senior management. Monitor KPIs like on-time delivery and budget adherence, and document post-project feedback for process improvement.
- Cross-functional collaboration: Foster communication between internal teams (linguists, account managers, QA) to ensure smooth project delivery and maintain positive vendor relationships.
- Continuous improvement: Suggest process improvements, stay updated on industry trends, and propose new tools for efficiency.
About Company: Crystal Hues Limited (CHL) is a pioneer in international marketing communication services combined with localization services in India. Our specialization in international marketing, promotion, and localization of your products are key requirements for your exploration and entry strategies for global markets. Our services include developing, designing, and localizing advertisements, brochures, product packaging, manuals, multimedia presentations, and websites.