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Job Title: QA Engineer IVR Language Testing
Location: Remote
Experience: 10 Years
- Test Planning and Execution:
- Develop and execute detailed test cases, test scripts, and test plans specific to IVR systems.
- Test IVR functionality, language accuracy, and user interactions for multiple languages.
- Perform functional, regression, and user acceptance testing (UAT).
- Language Testing:
- Validate IVR scripts, grammar, and pronunciation across different languages and accents.
- Identify and report inconsistencies in tone, wording, or cultural context in IVR prompts.
- Collaborate with linguists and language experts to ensure localization quality.
- Defect Management:
- Identify, document, and track bugs or issues in test management systems.
- Communicate issues effectively with developers and stakeholders.
- Perform root cause analysis for recurring issues.
- Collaboration and Communication:
- Work closely with development teams, project managers, and UX designers.
- Provide insights and recommendations to improve user experience and language consistency.
- Participate in team meetings, reviews, and sprint planning sessions.
Top Skills Required
- Fluent in Chinese
- Basic Testing experience
- IVR nice to have