Role: QA Engineer – IVR Language Testing, Fluent in Chinese
Location: Remote
Duration: Long Term
Job Description:
1. Test Planning and Execution:
• Develop and execute detailed test cases, test scripts, and test plans specific to IVR systems.
• Test IVR functionality, language accuracy, and user interactions for multiple languages.
• Perform functional, regression, and user acceptance testing (UAT).
2. Language Testing:
• Validate IVR scripts, grammar, and pronunciation across different languages and accents.
• Identify and report inconsistencies in tone, wording, or cultural context in IVR prompts.
• Collaborate with linguists and language experts to ensure localization quality.
3. Defect Management:
• Identify, document, and track bugs or issues in test management systems.
• Communicate issues effectively with developers and stakeholders.
• Perform root cause analysis for recurring issues.
4. Collaboration and Communication:
• Work closely with development teams, project managers, and UX designers.
• Provide insights and recommendations to improve user experience and language consistency.
• Participate in team meetings, reviews, and sprint planning sessions.
Top Skills Required
1. Fluent in Chinese
2. Basic Testing experience
3. IVR nice to have