Job Title: Customer Success Manager (Enterprise) – Remote
Job Overview
Join an innovative leader in AI-driven enterprise translation solutions! We pride ourselves on a state-of-the-art platform that integrates advanced AI technology with human expertise to empower global organizations in delivering scalable multilingual digital experiences. Our mission is to enable businesses to concentrate on achieving impactful outcomes, ensuring precise translations that resonate with their target audiences.
Key Responsibilities
- Serve as the primary point of contact for key customer accounts, ensuring their success and satisfaction with our platform.
- Foster and maintain robust relationships with stakeholders, acting as a trusted advisor on product utilization and industry best practices.
- Conduct regular communication and Quarterly Business Reviews (QBRs) to evaluate account health and uncover growth opportunities.
- Identify and pursue upselling and cross-selling opportunities for additional services or features.
- Collaborate with Account Executives to synchronize customer strategies and enhance overall success.
- Monitor customer engagement and satisfaction metrics, proactively addressing any concerns.
- Advocate for customer needs within the organization, collecting feedback to drive product improvements.
- Partner with Marketing to develop compelling customer stories and case studies.
Required Skills
- Required experience in the translation and localization/language services industry.
- Strong communication and interpersonal abilities, effective in building relationships with stakeholders at all levels.
- Customer-centric mindset, passionate about understanding and addressing customer needs.
- Excellent problem-solving skills and strategic thinking focused on delivering customer value.
- Ability to manage multiple projects, prioritize effectively, and meet deadlines in a dynamic environment.
- Experience in conducting QBRs and leading customer engagements.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in customer success, account management, or similar roles, preferably in SaaS or language services.
- Demonstrated success in managing customer accounts and driving satisfaction, retention, and growth.
Career Growth Opportunities
This pivotal role is integral to customer retention and growth, providing you with opportunities to cultivate strategic relationships that can enhance your professional trajectory within the organization.
Company Culture And Values
Experience the best of both worlds with a hybrid work model that allows for dynamic in-office collaboration two days a week, complemented by the flexibility of remote work. Our culture fosters creativity, teamwork, and innovation, ensuring a supportive environment where you can thrive.
Compensation And Benefits
- Competitive salary range of \(90,000 – \)100,000 with potential for on-target earnings (OTE) and equity opportunities.
- Comprehensive medical, dental, and vision insurance, along with 401(k) matching and flexible time off.
- Monthly lifestyle benefit stipend to tailor your benefits according to your preferences.
- Paid parental leave after six months of employment and additional coverage for life and disability.
We are an equal opportunity employer committed to fostering an inclusive workplace where every individual can succeed, irrespective of race, gender, sexual orientation, or other characteristics protected by law.
Employment Type: Full-Time