Localization Academy

Russian Speaking Customer Support Representative (Remote)

⚠️ This job was posted more than 2 weeks ago and may no longer be active

We are Hiring Russian Speaking Customer Support Representative (Remote)

Who we are?

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has

produced a growing portfolio of worldwide releases, including the City of Steam, Spirit Guardian: Vanguard Rush, and Game of Sultans.

We are seeking a “Russian-Speaking Customer Support Representative” for our mobile games. We are looking for up to 2 new candidates who will work in “full-time , “remote position”

What will you do?

You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

• Responsible for daily customer support, answering in-game tickets, and questions on Facebook, and emails;

• Assist players to resolve technical problems with the game;

• Record game problems and feedback from users, and solve online issues;

• Pay attention to Facebook and other social communities, and collect feedback from players;

• Proofreading of operational activities, game localization, and advertising proposals

• Check updates & newly released content for the game you’re supporting;

• Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

Job requirements?

• Have good written and verbal communication skills in Russian and English;

• Love games, like to communicate with users, understand player’s psychology and habits;

• Strong computer skills, the ability to operate multiple applications and platforms simultaneously;

• Strong problem-solving/troubleshooting skills;

• Proactive and creative with the drive to improve and continuously learn;

• Availability to work off-hours is needed;

• Pleasant personality, good teamwork, and stress tolerance;

• Welcome fresh graduates or interns.

What do we provide?

• USD fixed salary;

• Competitive salary;

• Performance rewards/awards.