Localization Academy

Script Designer RU

❗ This job was posted more than 2 weeks ago and may no longer be active

Apifonica is an international team of experts in cloud tech, artificial intelligence, telecom, and conversational AI. We are all united by our passion for automation. We help businesses automate communication and corresponding business workflows.

We are a company headquartered in Tallinn, with offices in Poland, Italy, Latvia, Serbia, and Germany.

With our two affiliates in Germany and Poland, we’re growing fast and are looking for new people to share our passion with. With us, you’ll learn new things, make new friends from different fields and countries, and contribute to great products used worldwide by such companies as 4F (Poland), Lafarge (France), BGK (Poland), Leroy Merlin (France), Jeronimo Martins (Poland), Decathlon (Poland), LPP (Global), and others.

More about Apifonica: www.apifonica.com

More about Tenios: www.tenios.de

If you’re talented, curious, and feel like helping businesses with automation, let’s talk. Who knows, maybe we’re a perfect match!

We are looking for a talented professional to craft interactive and optimized dialogues for our voice bots.

Our bots leverage cutting-edge technologies alongside a unique graphical interface to create logical, intuitive communication flows that ensure seamless and effective interactions.

Key Responsibilities:

• Design bot workflows based on client requests to ensure interactions sound natural and comfortable for users.

• Continuously improve dialogues using feedback and data collected from interactions.

Requirements:

• Fluency in Russian and English.

• Experience:

• At least 2 years in a call center as a manager, script developer, scenario designer, or chatbot creator,

OR

• In sales or technical support at a managerial level.

• Understanding how to test conversational scenarios and establish key performance checkpoints for post-analysis.

• Creativity, analytical thinking, and strong attention to detail.

• Knowledge of JavaScript is a plus.

Responsibilities:

• Develop original, natural, and user-friendly dialogue flows for our voice bots in multiple languages.

• Adapt scenarios to fit the linguistic, cultural, and regional nuances of Russian and English.

• Oversee the localization of scripts into other languages with the help of junior specialists.

• Test and iteratively improve dialogues based on user feedback.

• Integrate scripts into the bot system and collaborate with developers.

• Analyze dialogue effectiveness and suggest optimizations.

Why Apifonica?

• Hybrid format of work. We’re flexible about when and where we work, though we do meet in our office.

• Learning and development. Our teams plan out courses for each member, and we cover expenses.

• Great career and competitive salary. You’ll become part of an international team, learn from the best, and grow as a professional. We’ll pay you and give you uncapped bonuses for that.

• Last but not least, you’ll enjoy the inspiring and fun atmosphere we have! 😉

Our job digest is packed! Get on the waitlist for the next spot.

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