This is a client facing role and you will be part of a team focusing on providing high-quality transcreation across all type of media with a particular focus on e-comm and therefore SEO for a Global fashion brand The role will be owning day-to-day client relationships ensuring client retention and satisfaction via good quality output
Responsibilities:
Responsibilities include client relationship management, business development, and project management.
Managing transcreation and production projects briefed internally or directly by the client, the Transcreation Account Manager will act as a point of contact for dedicated clients under the guidance of the Senior Transcreation Account Manager and supervision of the Team Manager.
This includes assessing requirements, querying, collecting reference material, planning, quoting, and scheduling. Build up and demonstrate clear understanding of our end client’s brands.
Sourcing and negotiating with in-market linguists specializing in SEO content creation and localization for e-comm
Understanding of SEO tools
Preparation of briefs and copy decks for e-comm content localization
QA ensuring copy Localisation is following translate plus quality procedures.
Maintaining glossaries and playbooks to ensure consistency across campaigns and projects capturing nuances of the markets, client feedback and marketers/brand managers preferences along the way.
Managing the copy review/approval process with agency or client building strong client and stakeholder relationship along the way.
Attending Voice-Over sessions remotely to supervise the audio recordings.
Coordinating QC for final checks on localised edits before final release.
Support other teams on other general transcreation and language services projects as and when required.
Ensure all admin tasks are completed on time, including reconciliation of costs.
Skills and competence requirements:
Strong oral and written English skills, knowledge of a foreign language is a plus
Educated to degree level
Excellent computer literacy