Overview
Lead projects to provide data analysis, insights and reporting to improve localization capacity and quality, putting data at the core of the decisions we make. As part of the Business Excellence team, you will work with the Global Translator Management team on projects
Primary Responsibilities
● Lead and manage projects to define critical data points and analytics reporting that help the Global Translator Management team identify trends and discover insights, and provide KPIs and dashboards that enable effective day-to-day and longer-term decisions
● Work with stakeholders to interpret analysis and communicate business insights to a wider audience
● Recommend and manage data governance best-practices which improve the accuracy and utility of our data
● Mentor and guide lower level team members and support Tableau dashboard development
● Measure and track effectiveness of key team initiatives related to capacity gains, translator engagement, satisfaction, quality, and efficiency
● Design and support processes to monitor volume growth vs capacity vs translator engagement, cost, and quality
● Work with stakeholders from across the business to improve our reporting capability and metrics
● Advocate and champion the use of data and business analysis tool sets within the Global Translator Management team
● Work with Global Translator Management team and other key stakeholders to understand workflows, mapping data to processes to identify areas for improvement and efficiency
● Contribute to projects and initiatives by modelling data to create trend or performance analysis and demonstrate the findings to stakeholders
Qualifications/Experience
● Bachelor’s degree in Statistics, Mathematics, Computer Science or similar quantitative field
● Minimum of four years’ experience in a data analysis role
● Advanced skills in Tableau Dashboard development
● Fluent in database and data analysis tools such as SQL, Python, and Power BI
● Experience of working in the media/broadcast/production industry a plus
● Excellent data modelling and presentation skills with experience of using different presentational tools
● Microsoft Office user with advanced Excel skills
● Strong research and analysis mind set with an ability to distil complex datasets from multiple business systems into clear insights
● Experience in data mining and mapping system data to processes
● Ability to translate complex analytical concepts and key findings to stakeholders from different parts and levels of the business
● Strong communication skills, both written and verbal
● Ability to manage and prioritise projects to meet deadlines
● High level of accuracy and attention to detail
● Excellent interpersonal skills