Create and maintain technical documentation that communicates complex technical information to both technical and non-technical audiences. Ensure product documentation, user guides, and manuals are clear, accurate, and accessible to users.
Note: This is a Hybrid position – 3 Days On-Site, 2 Days Remote. We are looking for a very Senior, Local Resource who has a Minimum of 10 years of Technical Writing experience.
A Senior Technical Writer is a highly skilled professional responsible for creating and maintaining technical documentation that communicates complex technical information to both technical and non-technical audiences. This role plays a crucial part in ensuring that product documentation, user guides, and manuals are clear, accurate, and accessible to users, helping them effectively use and understand the technology or products.
Responsibilities
- Documentation Strategy
- Develop and execute a documentation strategy that aligns with the organization’s product development and release cycles.
- Collaborate withproduct managers, developers, and subject matter experts to understanddocumentation needs.
- Content Creation
- Write, edit, andformat technical documentation, including user manuals, online help, releasenotes, API documentation, and knowledge base articles.
- Translate complextechnical concepts into clear, concise, and user-friendly content.
- Audience Analysis
- Identify andunderstand the target audience(s) for each document or piece of content.
- Tailor documentationto suit the knowledge level and needs of different user groups.
- Documentation Tools
- Proficiently usedocumentation tools and software as provided by the NJ DOE.
- Maintain versioncontrol for documentation.
- Visual Elements
- Create or collaboratewith graphic designers to include visual elements like diagrams, screenshots,and illustrations to enhance comprehension.
- Ensure consistency invisual elements and formatting.
- Usability Testing
- Conduct usabilitytesting of documentation with end users to gather feedback and makeimprovements.
- Iterate and updatedocumentation based on user feedback and changing product features.
- Compliance andStandards
- Ensure thatdocumentation complies with industry standards, regulations, and bestpractices.
- Maintain documentationquality and consistency across all materials.
- Translation andLocalization
- Coordinate translationand localization efforts for documentation as needed for global audiences.
- Ensure that translatedcontent maintains the same level of accuracy and clarity.
- Training and Collaboration
- Provide training to end users and collaboratewith other teams, including support, product management, and development, togather information and feedback.
- Documentation Updates
- Keep documentation up-to-date with productchanges, enhancements, and new features.
- Communicate updates to users through releasenotes and other channels.
- User Feedback and Support
- Collect and analyze user feedback to identifyareas for improvement in documentation.
- Provide support and guidance to users seekinghelp through documentation.
Qualifications
- Bachelor’s degree in technical writing,English, computer science, or a related field.
- 10+ years of experience in technical writing,including experience in a senior or lead role.
- Strong writing and editing skills, with a keeneye for detail and grammar.
- Proficiency in using technical writing toolsand software.
- Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake.
- Familiarity with documentation best practices,standards, and style guides.
- Knowledge of content management systems andversion control systems.
- Ability to quickly grasp complex technicalconcepts and communicate them effectively.
- Strong organizational and project managementskills.
- Excellent communication and collaborationskills.
- Experience with Agile developmentmethodologies is a plus.
- Familiarity with the subject matter ortechnology being documented is beneficial
Required/Desired Skills
Skill Required /Desired Amount Consultant Experience Consultant Last used Experience in technical writing Required 10 Years Experience with API documentation Required 7 Years Experience with documentation strategy development Required 9 Years Experience with documentation tools and version control systems Required 10 Years Experience in usability testing Required 8 Years Experience ensuring compliance with industry standards Required 10 Years Experience in translation and localization coordination Required 5 Years Experience in training and collaboration with other teams Required 10 Years Experience in collecting and analyzing user feedback Required 10 Years Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake. Required 8 Years
Questions
No. Question Consultant Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate’s email address Question4 Where is the candidate currently geographically located? Question5 If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?