Localization Academy

Spanish Interpreter/Operator

⚠️ This job was posted more than 2 weeks ago and may no longer be active

Position Summary

The Over the phone interpretation is one of the growing lines of business at Lionbridge. The Spanish Interpreter/Operator will work as interpreter and operator for the interpreters of the team. This role will be handling calls on demand and renders meaning of conversations in the consecutive mode between English and Spanish speakers. Also, this person, whenever interpretations services are not needed, will be switching roles in the Voice Portal, and assisting by connecting inbound customers calls to the appropriate interpreter

What You Will Do

  • Provide complete and accurate over the phone interpretation in the English/Spanishlanguages during periods of peak call volume by following the complexity, clarity, tone,and style of speech from one language to another while upholding the correct rules forgrammar and syntax in both languages.
  • Have current knowledge and understanding of all Lionbridge glossaries and terminologylists and follow all interpretation procedures and protocol.
  • Adhere to performance benchmarks used to measure interpreter utilization
  • Provide operator support by connecting inbound customer calls to the appropriateinterpreter and assisting with other admin duties such as scheduling interpreters forappointments or assisting with interpreter correspondence.
  • Follow all scripting for operators as set forth by management
  • Employ excellent customer service and communication skills, clear enunciation, pleasantand professional voice as well as polite forms of expressions
  • Other duties as assigned

To Be Successful You Will Have

  • 1 year + of experience in the language services/call center industry
  • Ability/willingness to switch from operator to interpreter support and vice versa asneeded
  • Ability/willingness to work some Costa Rican holidays if requested
  • Must be able to