Localization Academy

Technical Writer

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Locals to NJ Candidates Only

Role: Technical Writer

Location: Trenton, NJ (Hybrid)

Create and maintain technical documentation that communicates complex technical information to both technical and non-technical audiences. Ensure product documentation, user guides, and manuals are clear, accurate, and accessible to users.

Note: This is a Hybrid position – 3 Days On-Site, 2 Days Remote. We are looking for a very Senior, Local Resource who has a Minimum of 10 years of Technical Writing experience.

A Senior Technical Writer is a highly skilled professional responsible for creating and maintaining technical documentation that communicates complex technical information to both technical and non-technical audiences. This role plays a crucial part in ensuring that product documentation, user guides, and manuals are clear, accurate, and accessible to users, helping them effectively use and understand the technology or products.

Responsibilities

1. Documentation Strategy

– Develop and execute a documentation strategy that aligns with the organization’s product development and release cycles.

– Collaborate withproduct managers, developers, and subject matter experts to understanddocumentation needs.

2. Content Creation

– Write, edit, andformat technical documentation, including user manuals, online help, releasenotes, API documentation, and knowledge base articles.

– Translate complextechnical concepts into clear, concise, and user-friendly content.

3. Audience Analysis

– Identify and understand the target audience(s) for each document or piece of content.

– Tailor documentation to suit the knowledge level and needs of different user groups.

4. Documentation Tools

– Proficiently use documentation tools and software as provided by the NJ DOE.

– Maintain version control for documentation.

5. Visual Elements

– Create or collaborate with graphic designers to include visual elements like diagrams, screenshots,and illustrations to enhance comprehension.

– Ensure consistency in visual elements and formatting.

6. Usability Testing

– Conduct usabilitytesting of documentation with end users to gather feedback and makeimprovements.

– Iterate and update documentation based on user feedback and changing product features.

7. Compliance and Standards

– Ensure that documentation complies with industry standards, regulations, and bestpractices.

– Maintain documentationquality and consistency across all materials.

8. Translation andLocalization

– Coordinate translationand localization efforts for documentation as needed for global audiences.

– Ensure that translatedcontent maintains the same level of accuracy and clarity.

9. Training and Collaboration

– Provide training to end users and collaboratewith other teams, including support, product management, and development, togather information and feedback.

10. Documentation Updates

– Keep documentation up-to-date with productchanges, enhancements, and new features.

– Communicate updates to users through releasenotes and other channels.

11. User Feedback and Support

– Collect and analyze user feedback to identifyareas for improvement in documentation.

– Provide support and guidance to users seekinghelp through documentation.

Qualifications

– Bachelor’s degree in technical writing,English, computer science, or a related field.

– 10+ years of experience in technical writing,including experience in a senior or lead role.

– Strong writing and editing skills, with a keeneye for detail and grammar.

– Proficiency in using technical writing toolsand software.

– Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake.

– Familiarity with documentation best practices,standards, and style guides.

– Knowledge of content management systems andversion control systems.

– Ability to quickly grasp complex technicalconcepts and communicate them effectively.

– Strong organizational and project managementskills.

– Excellent communication and collaborationskills.

– Experience with Agile developmentmethodologies is a plus.

– Familiarity with the subject matter ortechnology being documented is beneficial.

Required/Desired Skills

Skill

Years of Experience

Experience in technical writing

Experience with API documentation

Experience with documentation strategy development

Experience with documentation tools and version control systems

Experience in usability testing

Experience ensuring compliance with industry standards

Experience in translation and localization coordination

Experience in training and collaboration with other teams

Experience in collecting and analyzing user feedback

Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake.

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