Arenema Switzerland is looking for a new client, an experienced technical writer – remote work – 4 years contract – with occasional trips to Bern, Switzerland. Consultant location is open to Swiss, EU or India.
Job Overview
We are seeking a Technical Writer to support the documentation needs of a public organization’s IT products and services. The ideal candidate will be responsible for creating, managing, and maintaining end-user documentation, facilitating translation processes, and assisting with e-learning content publication. This role requires strong technical writing skills, collaboration with cross-functional teams, and knowledge of software localization and documentation tools.
Key Responsibilities
Documentation Development
- Create and maintain end-user documentation, including online help, PDF guides, release notes, and knowledge base articles.
- Ensure all documentation is accurate, clear, and user-friendly.
- Publish documentation in the document management system (SharePoint).
Collaboration & Information Gathering
- Work closely with managers, developers, testers, and deployment teams to collect and verify technical information.
- Ensure documentation aligns with software features, functionality, and user needs.
Localization & Translation Support
- Prepare and package documentation and software user interface files for translation.
- Act as a point of contact for external translation service providers in the absence of the in-house technical writer.
E-learning & Multimedia Support
- Assist in the publication of e-learning videos on the client’s training platform, Trainpost.
- Support the development of training materials as needed.
Required Qualifications & ExperienceTechnical Capabilities
- Mandatory:
- Working knowledge of MadCap Flare for documentation management.
- Understanding of software localization tools and practices (e.g., RC-WinTrans, SDL Passolo).
- Proficiency in MS Visio and other flowchart/diagramming applications.
- Basic graphic design knowledge.
- Preferred:
- Familiarity with postal industry terminology or UPU’s Postal Technology Centre products (IPS, IFS, CDS).
- Knowledge of HTML5 and CSS for structuring and styling content.
- Experience in e-learning development and training video creation.
Skills & Competencies
- Strong project management and organizational skills.
- Excellent problem-solving and critical thinking abilities.
- Strong cross-cultural communication and collaboration skills.
- Ability to work independently and remotely in a flexible environment.
Language Skills
- Fluency in English is essential.
- French proficiency is an advantage.
Education & Experience
- Bachelor’s degree in Computer Science, Technical Writing, English, Journalism, or a related field.
- Minimum 5 years of experience in technical writing within a software development environment.
- Experience working remotely and collaborating with cross-functional, global teams is beneficial.
Application Requirements
Candidates must demonstrate:
- A track record of successful performance in similar projects (e.g., reference letters, work completion certificates).
- Compliance with the mandates and principles of the client.
If you meet the above qualifications and are passionate about delivering high-quality technical documentation, we invite you to apply for this exciting opportunity !